Auto parts service near Maplewood, MN

Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.

Never actually fixed the issues I was experiencing. It seemed as if they recommended something for an issue they really didn't know how to fix, didn't care to research, OR an approach of new brakes just cause it's easy money for them. Ive left them a voicemail and email to return my call to discuss, but they haven't returned my call.

Front brake job requested (pads and rotors). Immediately noticed new knocking type noise over bumps in front right tire following repair. Take tire off, there are NO caliper bolts (should be 2, there are none). Only thing holding the caliper from flying off was the tire rim. Very dangerous and very unsettling that this is the quality of workmanship and apparently no test drive was done. I was a loyal customer.

They charged me $1,600 for a new radiator that took them only minutes to install! Their prices are way too high.

My muffler was noisy and needed to be replaced. The work was done in a timely manner and within the estimate, however, the exhaust noise is still noisy. Don’t know if it’s the replacement muffler or where the muffler is clamped to the existing tailpipe, but either way, it’s not good.

they replaced my break pads, and a couple weeks later they began squeaking when I was breaking. I brought it back in, but they didn’t hear the squeak or take the time to figure out what was going on. They dismissed my concern, saying maybe my breaks were dirty, wet, too hot…. and sent me home. I took my car to Brooklyn Park TGK and they took the time to figure out why my breaks were squeaking - Maple Grove put in the wrong kind of breaks. Maple Grove TGK is going to replace my breaks for the correct kind, but I don’t trust them to do it right. They have been rude and dismissive to me, and didn’t fix my car like they should have. I’m extremely disappointed and would not recommend them to anyone.

My rear end has this knocking I brought it in, they charged me $830.00 to fix “the knocking noise”. The noise didn’t go away and it’s louder now and on the phone they told me the noise had slowed and stopped which was a lie. I was so pissed I didn’t want to take my car until they fixed the issues instead of charging me for them doing nothing… never will be going back there!

Overall I’m happy with my experience in interaction with the staff. My car was ready about the time promised which was great. I was a little confused by the follow up text because a lot more was done than the alignment that I brought it in for. While this was somewhat appreciated, I discovered the next day that the airbox screws were not tightened back down so it was loose. I’m now concerned about what other things might have been a little sloppy. These things happen I know but thought you should be aware.

Did the diagnostic on Friday morning at 7:30am 9/22 and never received the estimate to get repairs. It took the entire day to get the car back and still no idea on how much it will cost. Called yesterday and asked for the estimate, said they emailed it. That didn't happen. Would be nice to know what the price would be for repairs!

You guys did an amazing job! After the repair my S4 feels like a new car. I've been to many shops with many cars but I got never a better service than with you. You are detailed, can explain everything that even I understand it and the time it took you to do all of this was outstanding. Thanks again! You made my day!

Did a great job on on my truck! Going to go to Fred for anything I need for my truck and would recommend the same to anyone I know Blake Stanton

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