You had my VW bug for several days, I paid your shop $500 to fix a pro... read more You had my VW bug for several days, I paid your shop $500 to fix a problem that was never fixed. I brought it in a second time, you kept the car for several more days, never calling to update me, and you still did not fix it the problem, said you couldn't recreate the problem, even though we told you it was an intermittent problem. The car continued to have the same problem, causing my daughter to be put into a dangerous situation. My husband, who has never worked on a VW in his life, did 1 hour of research, ordered a part, and fixed it within 2-3 hours on delivery of the part. Your shop staff was very friendly, I know you all work very long hours. We however will not come back. 500$ spent with nothing to show for it is ridiculous. I feel that if your staff went a little above just "pulling a code", you would have figured the problem out. Again, my husband did 1 hour of research on a car he's never worked on, on youtube. AND....the car's problem has never returned. We have been driving it successfully without problems for 3 months now.
We want to thank you for the excellent service you provided to us. Yo... read more We want to thank you for the excellent service you provided to us. You did a wonderful job with the work you did on the truck. To come and pick it up and bring it back when we had a problem with it was beyond excellent customer service. The way we were treated by you restores our faith. Your company has an excellent rating with customers and we can understand why. We will do our best to spread the word about your company, the work you do and your outstanding treatment to your customers. Thank you again. May God bless you and your families throughout the new year. Your Happy Customers, Joe & Janet Richardson