Tune up service near Gastonia, NC

5/31/15...Never make the mistake of going to this location for service! We called looking for tires and was told they had them in stock so we drove an hour to get to this store location and sat there waiting for 3 hours when we were told that they actually did not have the tires in stock, even though the computer was saying they did, and was never given the opportunity to order them. They tried to sell us a lesser tire for the same price. So, we chose another tire and after checking the stock, once again was told it was not in stock, even though the computer said it was. They had already put our car on the rack and taken our old tires off, so we had to sit there waiting for them to put our old tires back on. After about 3 1/2 hours we left with NO new tires and still had to drive an hour to get back home. NEVER AGAIN will this store get any business from us!!!!!!

Pros: Pleasant to deal with personal customer service rep. Cons: Immediately tried to upsell on things other than what I came in for. Explorer running rough, like misfire. Did not diagnose problem, did not run compression test, stated leak of antifreeze from one of the cylinders, though no history of leak or over heating. Suggested needed to take head off to troubleshoot problem. Suggested maybe crack in head. I paid for computer diagnosis of engine but no report provided. I did not go forward with repairs other than replace of plug wires which most likely needed. Called kid who ran his own shop. Came to my place of business. Ran compression check. Quickly discovered problem was spark plugs that Merchant Tire put in 6 months before was wrong plugs for engine (burn to hot). He put correct plugs in. $88 total, and car runs great! Lesson, don't assume dealership is more knowledgeable. Also, keep in mind customer service reps at dealerships are on commission! Shame, I was rooting for the dealership, but kid with dirty tee shirt and tattoos showed them up.Buyer beware....

The worst experience of my life. The company kept charging me diagnostic fees for the same problem that never got fix. I would not recommend coming here ever again

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