Services | Vehicles Service | About | Customer Reviews |
Shops Photo
(0) Photo Uploaded
Services
About Keith Hawthorne Ford of Charlotte
Keith Hawthorne Ford of Charlotte located at 6500 South Boulevard in Charlotte, NC services vehicles for Clutch Repair, Fuel Injection Repair, Radiator Repair, SUV Repair, Tune up. Call (704) 552-2760 to book an appointment or to hear more about the services of Keith Hawthorne Ford of Charlotte.
Pros: Pleasant to deal with personal customer service rep. Cons: Immediately tried to upsell on things other than what I came in for. Explorer running rough, like misfire. Did not diagnose problem, did not run compression test, stated leak of antifreeze from one of the cylinders, though no history of leak or over heating. Suggested needed to take head off to troubleshoot problem. Suggested maybe crack in head. I paid for computer diagnosis of engine but no report provided. I did not go forward with repairs other than replace of plug wires which most likely needed. Called kid who ran his own shop. Came to my place of business. Ran compression check. Quickly discovered problem was spark plugs that Merchant Tire put in 6 months before was wrong plugs for engine (burn to hot). He put correct plugs in. $88 total, and car runs great! Lesson, don't assume dealership is more knowledgeable. Also, keep in mind customer service reps at dealerships are on commission! Shame, I was rooting for the dealership, but kid with dirty tee shirt and tattoos showed them up.Buyer beware....Pros: Pleasant to deal with personal customer service rep. Cons: Immediately tried to upsell on things other than what I came in for. Explorer running rough, like misfire. Did not diagnose problem, did not run compression test, stated leak of antifreeze from one of the cylinders, though no history of leak or over heating. Suggested needed to take head off to troubleshoot problem. Suggested maybe crack in head. I paid for computer diagnosis of engine but no report provided. I did not go forward with repairs other than replace of plug wires which most likely needed. Called kid who ran his own shop. Came to my place of business. Ran compression check. Quickly discovered problem was spark plugs that Merchant Tire put in 6 months before was wrong plugs for engine (burn to hot). He put correct plugs in. $88 total, and car runs great! Lesson, don't assume dealership is more knowledgeable. Also, keep in mind customer service reps at dealerships are on commission! Shame, I was rooting for the dealership, but kid with dirty tee shirt and tattoos showed them up.Buyer beware....
Business Information
Business Name: Keith Hawthorne Ford of Charlotte
Address: 6500 South Boulevard
Phone Number: (704) 552-2760
Email: not listed
Related Shops
Nearby Shops
6331 South Boulevard
Charlotte, NC 28217
6826 South Boulevard, # A
Charlotte, NC 28217
6826 South Blvd Unit A.
Charlotte, NC 28217
6300 South Blvd #400
Charlotte, NC 28217
6100 South Blvd
Charlotte, NC 28217
Nearby Locations