Visited for car annual inspection and tire rotation, they did it quick... read more Visited for car annual inspection and tire rotation, they did it quickly and examine my car steering lean issue according to my description, no issues were found with steering, but when I drive the car back home, the problem seems to be disappeared after tire rotation. Fantastic job done, guys! They really know cars! Will definitely come back later.
Horrible service and failed to honor warranty! Had a transmission repl... read more Horrible service and failed to honor warranty! Had a transmission replaced and failed to honor warranty when transmission required a second repair due to a faulty part. Had Messer Transmission replace the transmission in our Ford F-150. It was under warranty for 18,000 miles. Brought truck back in within 4 months of replacement being performed due to the transmission leaking. They told us they tightened the seal and it was fixed. We drove it to Colorado due to the military giving us orders to report to Fort Carson, Colorado from Fort Bragg, NC. During the drive the truck continued to leak and required 3 quarts of transmission fluid! It was overheating and had difficulty the entire way. Upon our arrival we took it to Best Western Transmission service in Colorado SPrings. They immediately told us that the seals were faulty parts and would need replacements. Messer transmission service was contacted and said they would send the replacement parts. They refused to pay the labor cost and while speaking on the phone with Steve he informed us that our warranty was no longer valid. He also said we could drive it back to NC and have it repaired at his shop. This is not a possibility since the truck would not even make it to NC due to the transmission problems. He replaced a transmission and refused to honor the warranty. He also refuses to accept responsibility for his company making a costly mistake that we are still paying for.
Our daughter is a student at NCSU and her car would not start ... We t... read more Our daughter is a student at NCSU and her car would not start ... We thought we would try a mobile mechanic instead of dealing with towing and repair at dealer. My daughter said they were extremely nice and replaced starter for less than estimate. Would highly recommend !!
