Brake repair service near Mount Mourne, NC

Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.

Mike and Ernie, the guys that run the Matthews Midas are fair, knowledgable and trustworthy guys. I have been going to their shop for about a year now and they have been great to me since day one. The will not charge you for things you don't need, they will shop for a good deal for your vehicle in the case of finding tires and if they can't fix your car or can't find the problem, they won't charge you for their time. I found them by reading reviews like these, and my experience has been just as good as every review I've read about them. They are good guys, great mechanics and I'm happy to give them a great review.

Came to my place of business. Found the problem, fixed it at reasonable price Pleasant to deal with. Knowledgeable. Honest. Really showed up local Ford dealership on price, knowledge, etc.