Engine repair service near Olivers Crossroads, NC

Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.

Came to my place of business. Found the problem, fixed it at reasonable price Pleasant to deal with. Knowledgeable. Honest. Really showed up local Ford dealership on price, knowledge, etc.

Providing on site auto and car repair at your home, office or off road. 10 years AES experience.

Had oil and filter changed today. Very nice professional men. In and out in less than 30 minutes. I will return. J.Zissel

I picked up a Jeep 4.0 engine from them, engine has ran perfect. When i installed the engine i followed their advice and replaced the radiator, thermo, water pump, up and lower rad. hose, pressure checked coolant system, and used lucas oil stabalizer, and primed the engine. Man the jeep has more power now, use less fuel, and is way more dependable. Poteats Engine Rebuilding is a great shop with great employees. They will go out of their way to help you get it in and running smooth. Big thumbs up to Poteats. Would recomend them to anyone