Brake repair service near Surf City, NC

I took my car to Midas at 5526 Carolina Beach Rd., Wilmington, NC 28412 on Thursday, May 19, 2016 for an oil change and inspection, I came away with a dented hood and a horrid customer service experience. They claim they did not dent my hood and that it looked like someone had sat on it. It’s funny, the dent was “up.” It was from the inside… Looked to me like they may have accidentally shut the hood with something left on the engine block. The dent certainly wasn’t there before I took my car in. I had not even driven the car to any public places before noticing the dent and I live in a private area. So, certainly it wasn’t sat on as they claim. What really gets me though is the way they handled the situation. I went to the shop first thing Monday morning and was told the owner would have to handle it and that he would call me back later that day. There was no phone call. Tuesday morning came - no phone call, so I called them back again. I was told that he would call me back. Again, no phone call. Finally, Wednesday morning I stopped by the shop to see the owner, but he was apparently out. Made an appointment to see him personally Thursday morning (May 26th) at 9am and surprise, surprise… he never showed up! Instead two employees came out to take a look. This is where things really took a turn for the worst. I was belittled and told that I was a liar. In there “vast” experience of car repair no one had ever “accused” them of damaging their car. I was calm and collected about it, but they raised their voices and became very hostile and accusatory. It’s funny, because I went out of my way to go to that particular Midas because I was always happy with the customer service and their speed at getting things done. Their customer service (Ryan Hoffman) really took a turn when it was me asking them to make things right. He was really defensive and accusatory about the whole thing and really made me feel berated. I’m still waiting on a phone call from the owner to at least apologize or even acknowledge my situation, but given his track record of not caring about his customers I doubt I will ever get that phone call. I never even did get the owner’s name. Do yourself a favor and stay far, far away from Midas on Carolina Beach Road in Wilmington! They are disrespectful and dishonest! Now, I get to think about them every time I get in my car and the couple hundred dollars of damage that they did to it while it was in their care. I’ve filed complaints with the Better Business Bureau, Midas Corporate and the NC Department of Justice.

No job is too big and no job is too small for Rackley's Performance & Auto. Rackley's team has experience servicing performance cars, fleet vehicles, and limousines. We specialize in $19.95 oil changes, a/c auto repair and service, transmission repair, brake repair, and much more!

We are located about one mile south of Gordon Road. Here at Kelly's we pride ourselves in being fair and honest. I have been in this field for 20 years now. We service and repair all makes and models. We specialize in Water Leaks. A Water Leak is when you have rain water or A/C water getting on the inside of your vehicle. We can take care of your vehicle from the front bumper to the rear bumper, from the roof to the floor. Including all maintenance, brakes, tires, AC and heating systems, Check engine light diagnostic and repair. Upholstery, headliners, WET carpet, door panels, if you don't see it here but you need it Please Call Kelly at 910-452-1075.

At Vandelay Motors, we offer professional top quality service at very reasonable prices. We service all types of vehicles, and give the same amount of special attention and care to each.

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.