Audi service near Edison, NJ

We've been going to Carlo's for about three years now, and have nothing but GREAT things to say about this establishment. We've dealt with mechanics in several states across the U.S. and overseas, and Carlo's is the most comfortable place we've every dealt with. They are excellent about contacting us with an estimate - and options about repair work (what needs to be done immediately, what we could reasonably do ourselves, etc.) - before making any repairs.

VOLKSWAGEN & AUDI ONLY ALL PARTS, REPAIRS & SERVICES FAMILY OWNED & OPERATED SINCE 1966

This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.

Too bad I cannot rate them with 0 stars as 1 is way too much. took my car for an oil change and found an oil piddle under my car the next day. the car is 3 years old and never leaked. took the car to the authorized dealer and they told me that "who ever performed my previous oil change did not do it right". in addition, it did not feel good when they tried to sell me all these unnecessary things including the break system flush after it was done 6 months ago. don't take your car there. they cannot do a simple job as an oil change right, but they will try to sell you everything you don't need.