Auto glass repair service near Irvington, NJ

I have been a customer for 19 years and always enjoyed great service for my brakes and mufflers. Always repaired on the first visit. Employees are very helpful and friendly and professional. Recently I bought a Acura Mdx and from day one it had a pull. I took to dealer many times, and didn't realize they sub the job out to Mavis next door to them. Once I realized I ran right to my old faithful. Rices automotive. The car was perfect after that...thank God for them.

John came in to our office in June 2012 to make 2 windows in our office. He had a holier than thou attitude. We kept feeling that he's going to cheat us but couldn't quite spot it. He would try to not answer our questions in a straight forward way. He would try to stear us only in the direction that was good for him. When we told him that one of our windows was rattling, he said that he noticed it but did not tell us and did not do anything about it. Then, he said he would come to fix it only when he was in the area the next time. He made us feel like it was our fault. After a few weeks, he never came. We called him and he would get angry and start screaming. It was his way of trying to get rid of us. The glass still rattles. Now I know way his price was lower than other companies. He does not do a complete job. His rough personality leaves a bad memory for a long time.

Without a doubt the worst merchant in Red Bank. Avoid at all costs! Customer service is not a term they have ever heard of. After waiting 10 days for a simple storm window replacement, they could not initially find the window, insulted us for their incompetence at losing the window. After we calmly asked if this was how they treated all customers. They used profanity and then ripped the new glass out of the frame, bent the frame and threw it at us. I have never seen anything like! Definitely they need anger management classes. DO NOT GO THERE. I wish I had read the other review first!!! Avoid at all costs!