Transmission repair service near Prospect Park, NJ

Dana and the rest of the staff are very friendly, and they are very knowledgeable in their field.

John and his staff are very easy to talk with and explain your car problems with. Nothing is a problem for them and your car is ready when they tell you. Denise Vitiello Hopatcong, NJ

you couldn't even get my oil change right. I told ya my car needed 0W20. I told you in the beginning you didn't even listen. thank god I saw your guy grab the wrong oil (5W40) other wise I would have driven home without knowing my car got a wrong oil change . I also came for amsoil and you got me something completely different. The wrong oil you put in my car was not amsoil and the later one you changed was not amsoil either after you realized you made a mistake. The oil was something from a steel drum. who knows what's inside there and the guy who pump the oil out the drum didn't even know how much he should pump. at that point I already felt unsafe and I quickly googled another service center that had amsoil and was just a few miles away. I went there (my car was already driving weird tho) and the manager or supervisor immediately knew what oil my car needed and how much it needed after lookup in his computer. He brought the oil to me and it's exactly the amsoil my car uses. I changed the oil again there and what upset me again was that the tech told me the oil filter was leaking. What a nice job you have done. and after failing to perform this basic work, you still charged me 150$, for unknown quality of oil and unfit oil filter. do you even feel shame? stop throwing those BS canned messages like "Please call us at 516-518-5552" to show you care but in fact you don't at all.

Luscher's was recommended to me by a colleague and I am so glad I took her advice. The folks at Luschers were quick, accommodating and very friendly. I trust their expertise and would highly recommend.

I was at the shop yesterday (6/8/2015) service is bad and they don't pay attention to their own instructions. Case and Point (1) - Even though they asked me to attached my name and number to my keys during a night drop off, they never called me with any updates on my car. I had to call them 3 times in total and then actually drive to the shop to ask the same question. Case and point (2) - My shift timing Solenoid was the issue they wanted me to purchase a complete B valve unit for ($800 - $1200). I asked why can't the issue be fixed and her response was we do not just fix the single part in question we simply replace the whole unit.... Case and point (3) - They play an interesting game with the transmission fluid taken out of transmission. Based on it being dirty (not red in color), not burnt...stated I needed a new transmission as a result...cost $2200 dollars...do you see a pattern? The Volvo manual states the transmission fluid last for the life of the car, so after 124K miles I would understand the color not being red. Case and point (4) - Getting a receipt was like pulling teeth, I used my credit card to pay ($65.00) and was sent an electronic receipt that didn't state what the cost was for. I had to asked with tone to get a yellow receipt stating what was done. I requested only to drain the old Trans fluid and refill with clean fluid. Case and point (5) - I requested to see the transmission dip stick when done, to verify the transmission fluid levels was correct and the new fluid was red in color. This seen like it was extra, extra work (poor attitudes) for them to show me this simple task. Be careful of this place! Their knowledge is not complete... I was told from 2002 - 2009 all Volvo transmissions were the same, this is not true. Fear is used as a factor in helping one make a decision, not sounded facts.