Ford service near Ridgefield, NJ

I will never return to this store. They made a mistake that led to damage to my car, and when I approached the manager about it, they denied any fault, tried to charge me to fix it, and had very poor customer service (and apparently mechanical skills). I visited this shop at the end of July for an oil change. That's it. That's the last time anyone has opened my hood and accessed my engine, and I keep my car locked so if anyone had tried I would have known. Fast forward to about 4 weeks later when my battery light came on. I drove it to the nearest auto shop, popped the hood to get my battery checked, and discovered that my oil cap to my engine was missing, and that I had no oil in my engine at all. The engine itself was covered in oil, and the top front of my hood was warped, likely from how hot the engine had gotten without oil in it. My battery and alternator had both been destroyed, likely from the oil being spilled on it, but of course I can't absolutely prove that. I approached the store about how they had forgotten to put my oil cap on and the manager said "no we didn't. There's no way your car would have lasted a month without an oil cap, at most 2 days. Any mechanic would agree with me." I told him that the mechanic last night had said it was entirely possible for it to have lasted a month, as had the other three mechanics I had called, and his response was "well they just want to bad mouth us." He refused to even consider this may have been their fault, and that they may have made a mistake, he refused to consider rectifying it, and said they would be more than happy to look at the car and fix the current problem, even though they didn't cause it, but I would be charged for it. Why would I bring my car back to a place that had messed up once already and refused to admit fault or make it right? I had to purchase new oil, a new oil cap, and pay to uber to work for a couple of days while it was fixed, not to mention the $500 for a new alternator and battery, and the cost to tow my car home when it died on the side of the road and to tow it to a mechanic. I can't prove that the missing oil cap caused the damage, but they were the last people to touch my car, and the oil cap was present before that. It's a gross negligence of their jobs, which could have been forgiven if they had been apologetic and tried to make it right, but they had no interest in doing that. The manager I spoke to had no people skills and poor customer service, and clearly aren't attentive to details.

Today I had an R&R serpentine belt installed on my Chevy Cavalier (it has 194,000 miles on it, so I believe it was time...). I just want to say how completely satisfied I am with every aspect of the procedure. The two service advisors working at the time were both very friendly, helpful, and of course knowlegeable about this work and about other automotive issues we discussed. I highly recommend BC Tire, Edison, NJ Robert L. Woodbridge Township, NJ

Had the oil changed here on a 2013 Ford Fusion. They charged $75 for the oil change because the car requires synthetic oil. Found out that a Ford dealer charges $33 for an oil change also using synthetic oil. What a rip-off - and Lube Express suggested that the oil be changed again after 3,000 miles, when the owner's manual calls for it at 7,500 mile intervals. What a disgrace - they expect a customer to spend $75 for an oil change every 3,000 miles. These theives have lost a customer.

Brought my car in for service, it was in the shop for two days to replace front struts and some other work. When I drove the car home, I noticed the wheel alignment was off. The alignment wasn't included in the final estimate. I called the shop and they said I could come back in first thing in the morning. Went back the next day and they put the car right up on the lift, did the wheel alignment, and didn't charge me! I was ok with paying for it, and was just happy they took me right in with no wait. But they insisted no charge Refreshing to find a business that is honest and customer-centric. I'm telling all my friends and neighbors Tony C Piscataway Township, NJ

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.