I took my 2003 Xterra to Rialto Lube and spoke with the owner Raul Jay... read more I took my 2003 Xterra to Rialto Lube and spoke with the owner Raul Jayme, he advised me my timing belt was broken and it was a cost 1200 for repairs. He looked up the trucks Blue Book value and told me I should consider getting a new car because it wasn't worth fixing. He then said he knew of a junkyard that would give me $700 for my troubles. I trusted Raul because I used to be his sons Pre-K teacher many years ago and have done buisness with him since,so I proceeded with the plan to sell my truck to the junkyard or so I thought. He gave me $700 and told me not to worry about the towing. A few days later I went back and asked for my license plates he told me my truck was no longer there. Two months later right in front of his shop my own truck that was deemed worthless and unworthy of fixing and fit for the junkyard in his eyes was for sale and it still had my plates !!! I had a friend fake interest in the truck and he told her if she would buy it he would give her a year free maintenance!!! I then see it on Craigslist where it says it's in excellent condition and it's selling for 3995. I confronted him on the situation and he points blame on an employee saying that he wanted the car for his wife and so he sold it to him. He said he was not a thief and he offered to sell me my truck back in payments and show me receipts on the parts for repairs, but then he said what about my employees labor after they told me that he would fix it on his spare time for his wife. He also offered me services for my current car which cost 3800 compared to the 1200 to repair my truck which I had. No thank you!! When I got my current car he gave me a free oil change and told me to save my for my kid he certainly did not care about that when I had to beg for rides and scrape up money for a new car! THANKS Raul for the experience I now know a business man will always be a business man and history means nothing! Moral of the story always get a second opinion!!!
Took my 2016 Dodge 1500 to them they took a 48 days to repair the truc... read more Took my 2016 Dodge 1500 to them they took a 48 days to repair the truck then they put doors from a 2010 one ton dodge on my brand new truck that is only 4 months old which I took to my dodge dealer cause when i got the truck back the check engine light was on but my dealer refused to fix cause by not putting on the proper doors he voided my warranty. The back door has chiped paint all over cause the door does not fit right and vibrates causing more damge and when you shut the back door glass falls out the bottom.
I had used this facility for prior oil changes, along with radiator fl... read more I had used this facility for prior oil changes, along with radiator flush/fill. I use synthetic oil, but always buy 5qt container and take it with me. They always charged me regular oil change price, -$2.00 for bringing my own oil, which is what most places do. I went for another oil change and was told would be $75 since synthetic. First time this has ever happened. I questioned the man again, stating I always pay regular oil change price with the $2.00 discount for providing my own oil. He refused, stating is synthetic so price is higher. I will NEVER return to Mister Car Wash again.