Brake repair service near Laurel Hollow, NY

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

I just want to say thank you, It's been a long time since i have felt good after having my car repaired, my farther was a diehard sears customer until they screwed up his car, we then started going to pepboy's, not much better, my neighbor said go to mavis, wow what a mistake, i was buying tires the next thing i knew they wanted to sell me brakes front and rear, i told them they were just replaced 8 months ago, then they said my struts were no good and that i needed a bunch of services, i was lucky to get out alive. A co worker sent me to roadside tire, they did the right thing on my car so i went back a couple months later with my wife's car and they took care of me again, its like i am a family member it's really great. that's why i am writing this review i hope it helps some one.

Great service love this place. Andy Jeffries

They successfully repaired my German made car (BMW) and were quick and courteous. I would recommend them to people who live in Long Island.

Was very pleased with service. Employees were very professional and got the job done accurately