Transmission repair service near Niagara Falls, NY

I want to respond to the bad reviews listed above. First, go to Google and look up the 27 reviews which highly rate Syed,the shop owner, as the friendliest, most honest and best mechanic they have known. Second, go to Car-gurus and look at the near perfect 5 star reviews on this dealership. Ricky is close to perpetrating slander (libel) for writing a personal attack on someone by stretching the actual circumstance of his disappointment. He left a refundable $500 deposit subject to his finance approval. After securing his own financing, he told the dealer to proceed with the NYS Inspection repairs which required another $1000 investment by the dealer into the vehicle. This included fixing the check engine light which by NYS Law is required for all dealer inventory sold. After the repairs were completed, Ricky backed out of the deal because he lost his financing. The signed purchase order in NYS states the dealer is allowed to hold a deposit to recover $damages incurred by customer failure to complete purchase. Ricky agreed that it was fair for the dealer to keep his deposit until the vehicle was sold to another customer so that the invested repair $ could be recovered. Unfortunately due to the Pandemic of Covid 19 and business shutdown, it took many months to resell the vehicle. He has since received his $500 deposit back minus about $50 for paperwork and advertising cost damages which couldn't be recovered. $500 is a lot of money to both parties, especially when your dealership is closed for business during a pandemic.

My 02 Explorer needed transmission work about a year ago (April 2011). I contacted Continental Transmission and decided to have them install a rebuilt transmission with a one year warranty. Over the course of the past year I have had to take the vehicle back 5 times due to transmission problems and a whinning noise from the transmission. I had the vehicle back in to be looked at about 3 weeks ago.. they had my vehicle for 6 days then finally told me that my transfer case was the problem.. not the transmission. Hence.. not covered under warranty and would cost $1300 to repair. The next day I took my vehicle to two other shops (one being the Ford dealer) and was told that my transfer case was fine but was told that my transmission was one the verge of failure. Bear in mind this is less than 24 hours after Continental told me it was fine. I called and spoke with Greg at Continental and repeated what I had been told. I insisted that they replace the transmisson and restart my one year warranty. He reluctantly agreed. So at this point I had been lied to and almost ripped off for another $1300.. but.. what other choice do I have but let them install another rebuilt transmission? After a few days I picked up my truck and everything seemed great. Then I notice that my front license plate is dented along with heavy scrapes to the paint on my front bumper. Now.. 3 weeks later.. the transmission is leaking fluid all over my garage floor. My 4 year old daughter rollar skated though it, fell, and scrapped her knee pretty good.. but thats another story. This time I didn't even bother calling Continental. I took it to a shop in Niagara Falls. I was told, and saw with my own eyes, that the rebuilt transmission from Continental was actually a used transmission that had been spray painted. The transmission gasket was leaking and a bolt was actually broken off and was also repainted. The broken bolt prevents the transmission pan from being tightened properly, thus stopping the leak. I

I have been taking all my family's vehicles to Gerry's Service for many years. Old cars, new cars, SUV's and pickup trucks - they have all been taken care of so well by Bruce and the Boys! Service is always outstanding, appointments are easy to make and the price is always very reasonable. I can't tell you the number of times I brought my old vehicles in thinking thet were ready for the junk yard - I could not have been more wrong. Time after time, they brought these vehicles back to life for me. Don't waste your time at the dealer - head to Gerry's when you want it done right for the right price!

Very impressed with the service and honesty at Wholesale transmission. Bob was very helpful and took a guy off his other job to diagnose my problem. Will return in the future.