Collision repair service near Palmyra, NY

After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in Newark) that turned out to be a lemon and had to go the Lemon Law route, i brought the car to GFS they claimed to be BMW experts and i didn't want to drive to Rochester as i live in Newark. Since April My car has been in their shop more then I have had it the first time it went n for a repair in was in the shop over 6 Weeks fr a repair that should have been a coupe of days then a second time for over 4 weeks! from day one My complaint was their lack of communication. They never quote you up front and are not quick about the repairs the last 3 times my car has been there the check engine light has come back on the same day i picked it up. Every time being another charge and another issue. If the repairs were legit and truly needed to be done why didn't they pick it up before what does the car always have another issue the d=same day i pick it up? I also took my car in for a replacement on a steering sensor and according to their paperwork would take 2.5 hours so they told me it would be 3-4 no problem so i brought my lap top came at 1 pm for my apt and sat their at 5 pm I asked how much longer and they stated it would be another hour or so. I then said i was going to have someone come pick me up and go to dinner and lock the Keys in the car and call me when its done. well after almost 2 more hours i didn't get a call so i went back to find the place was closed and only a mechanic or two was still in the shop and was told my car still wasn't done ( at this point its been almost 6.5 hours on a 2.5 hour job) i told them to have the owner call me. Well an hour later I get a call from Ken and he states he said he'd call when it was done and it wasn't so he didn't call he had no regard for the fact i needed my car. I explained I had a 1030 apt in the morning i couldn't miss. He said he would send someone for me so I could get my car in time. 10am rolls around the next day and No call from GFS so i book and Uber and go over i walk through the door and he states oh i was just going to call you at this point its about 10:45am and I've missed my meeting. I explained that i missed my meeting and had to pay$40 for a Uber never once did they offer to reimburse me. I wait another hour and my car is finally done. I got to get in the car and pull out CHECK ENGINE LIGHT again. this time a $1000 Water pump. I am done and will gladly take my car else where. They have built a beautiful building but what good is it if the people in it don't know what their doing. I unfortunately didn't go check the reviews of this place before but i can see my complaints have been expressed by others and expect the owner to have some explanation of why it isn't his fault as he always does! As of todays date 1/16/19 my car has had over $10,000 in repairs and is still not fixed!

Avoid this guy I have had the displeasure of correcting this guy's shoddy workmanship. The car was to be made roadworthy. It somehow passed NYS inspection without everything that is required working. the work that was done had to be rechecked and redone. He was paid top dollar for this job. Stripped loose caliper bolts, loose and bent tie rods, no e-brake, wheel bearings loose, headlights pointing at the sky, the list goes on.....I'm also not sure if he is licensed... hmmmmm

Not overly impressed with there schedule or the finished product. Also no one came outside to explain anything about the work that was performed. Not a very good experience, won't be back.

We took our car into Louis Shorter to repair some body damage. Since we were on a budget we wanted to limit the work to what was necessary to make the car driveable and safe, Louis Shorter more than fulfilled our requirements. His original estimate was spot-on, he walked us around the car showing us exactly what he would need to do, and checking with us on optional work. He told us that he suspected there might be additional damage that was not visible until the bumpers were removed, and told us almost to the penny what the price would be if that was the case. He saved all damaged parrts. The final price was more than reasonable, and included washing the car. We ended up paying about $100 less than we had originslly expected, based upon other estimates. I highly recommend this business.

Other than them installing the wrong light and a couple of hood bolts rolling around under the hood plus I had $60.00 worth of my property stolen out of my glove box. I would expect more from a shop that has been in business for such a long time. the owner cut me a deal on the price so it seems like this is no big deal to him. it is to me. if you wanted the property that bad I would have gave it to you. I was told by another party that's why they closed there other location.

I was referred to nu look collision by my insurance company.I went to 1301 east ridge road Irondequoit ny NU LOOK COLLISION center.When I got there the receptionist said she could have someone give me a estimate for repair in 1HOUR.An hour to get a estimate?RIDGE ROAD EAST NU LOOK COLLISION MUST NOT WANT MY MONEY.The receptionist acted rude and it was crazy to think someone is going to wait an hour for a estimate.