Auto glass repair service near Ridgewood, NY

I have been a customer for 19 years and always enjoyed great service for my brakes and mufflers. Always repaired on the first visit. Employees are very helpful and friendly and professional. Recently I bought a Acura Mdx and from day one it had a pull. I took to dealer many times, and didn't realize they sub the job out to Mavis next door to them. Once I realized I ran right to my old faithful. Rices automotive. The car was perfect after that...thank God for them.

Absolutly terrible customer service. Went in for simple auxiliary port repair on my radio, a week later at promised date the owner said his guy was on vacation. Went back a week later at next promised date and he said and I quote "oh Yea what happened to that," and I have never seen my radio again or received any compensation, the radio worked perfect except the port. Hundred dollar radio essentially stolen.

John came in to our office in June 2012 to make 2 windows in our office. He had a holier than thou attitude. We kept feeling that he's going to cheat us but couldn't quite spot it. He would try to not answer our questions in a straight forward way. He would try to stear us only in the direction that was good for him. When we told him that one of our windows was rattling, he said that he noticed it but did not tell us and did not do anything about it. Then, he said he would come to fix it only when he was in the area the next time. He made us feel like it was our fault. After a few weeks, he never came. We called him and he would get angry and start screaming. It was his way of trying to get rid of us. The glass still rattles. Now I know way his price was lower than other companies. He does not do a complete job. His rough personality leaves a bad memory for a long time.