Auto glass repair service near West Harrison, NY

For average cars it may be worth it, for high end euro cars with gadgets and sensors I wouldn't recommend, at least not this location. My local Safelite broke my lane departure system and casing and now the system is not aligned properly on the windshield either, mind you brand new car less than 8 months old 2014. Here is my experience: 5/22 original appointment - wrong glass ordered when specifically stated correct part no. as well as VIN in notes 5/28 replacement glass installed - tech having difficulty installing mounting lane departure interior cover - noticed cover not fully aligned 5/29 came back spoke with Duane (manager) who takes car to the back while I wait in waiting room - after waiting an hour I head to the back and notice Duane sitting and texting in the driver seat, he shuffles his hands puts away the phone, and picks up the cover from the passenger floor - I ignore that and he mentions module cover should be replaced, replacement will be ordered and Jess (receptionist) will contact by 6/3 6/3 no phone call no follow up 6/4 no phone call no follow up 6/5 go back to the location, Duane not present, several techs gather, admit job was poorly done, and to speak with Duane on 6/6 I believe I have been more than patient, having done everything as a customer, and have allowed ample time for the local location to correct the issue. There should be more quality control and screening on the techs doing the job, therefore this does not happen, also there should be no one sitting in a customers car lounging let alone a manager. Why am I waiting while the manager isn't doing anything in the back? It is one thing to see this from a tech, another to see a manager doing this. Clearly the manager in this situation failed to correct the issue, it's one thing for a tech to make a mistake, but it is a bigger failure for the manager not to correct it. If this were to happen again, I would go another location, if not the dealer, at least then I will not have to make multiple trips, will have a loaner, and will also have quality control, as the dealer will have higher quality control, even if they subcontract it to Safelite. Since insurance covers it I would not be concerned of cost.

I have been a customer for 19 years and always enjoyed great service for my brakes and mufflers. Always repaired on the first visit. Employees are very helpful and friendly and professional. Recently I bought a Acura Mdx and from day one it had a pull. I took to dealer many times, and didn't realize they sub the job out to Mavis next door to them. Once I realized I ran right to my old faithful. Rices automotive. The car was perfect after that...thank God for them.

John came in to our office in June 2012 to make 2 windows in our office. He had a holier than thou attitude. We kept feeling that he's going to cheat us but couldn't quite spot it. He would try to not answer our questions in a straight forward way. He would try to stear us only in the direction that was good for him. When we told him that one of our windows was rattling, he said that he noticed it but did not tell us and did not do anything about it. Then, he said he would come to fix it only when he was in the area the next time. He made us feel like it was our fault. After a few weeks, he never came. We called him and he would get angry and start screaming. It was his way of trying to get rid of us. The glass still rattles. Now I know way his price was lower than other companies. He does not do a complete job. His rough personality leaves a bad memory for a long time.