Engine repair service near Bedford, OH

I have been a customer of Superlube and Brake for years, and I have recommended this shop to many people. The owner, Fred, and his highly professional staff (specifically Chuck and Josh) have always taken the time to explain the problems with our cars and have offered reasonable solutions to fix them. They always strive to "take care of" the customer, and they will not recommend an unneeded service. I appreciate being able to take my cars to a place where people care about the job they do and the customers that they serve. A job well done!

I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.

Wonderful shop! Great people! Reasonable prices! Excellent work!

Paid $460 some dollars to have my coolant system checked and "fixed". Drove 5 miles down the road only to have antifreeze spewing out all over. Bought more antifreeze and filled and drive my car to another care repair shop. Paid to have the thermostat housing replaced and MORE antifreeze put in. 3 weeks ago Jimyz's agreed to refund the cost of antifreeze and a pressure check. Called 3 times since the only to be told "the check is in the mail". May need an attorney for this one as I am on a fixed income and this whole experience has been a nightmare!

Fraud Rebate Sales: This locations uses rebates as a tool to seel you tires but the rebates are rejected as they are not for the tires they sell you. Neither ntb credit or the store manager will credit my account even though through many and repeated attempts with calls and emails. The store manager took my credit card info to credit the account but has not done so. It has been 10 months with no resolution to this practice. Buyer Beware of shady selling practices with rebates at this location.

Inspection seemed to be thorough and included pictures and comments from the mechanic. Bill was very professional and took the time to discuss each of their findings w/ me, to answer questions, and share his professional opinion. Very satisfied.