Ford service near Heath, OH

This place is HORRIFIC. We have had the worst experience EVER with Clayton who works in the shop. They "rebuilt" our transmission and within 24 hours it broke again and they are currently refusing to pay for their mistakes (or even own up to them, for that matter). We live in Chicago and are now arguing with him from 8 hours away, and he is a huge jerk. I am contacting all of his superiors so they all know about his unprofessional attitude and horrible work on our car. We have currently been without a car for a month total. And they refuse to pay for a rental car for us, so we have incurred that expense on our own. I will NEVER, EVER buy another Ford car or use Coughlin Ford, and neither will my family and friends who live in Johnstown. They are undeserving of any stars.

2 years of a belt issue with power steering going out from first visit, replaced everything under hood associated with belts, thousands of dollars on daughter's car, 7 invoices with power steering being primary problem, new belts, water pump, alternator, battery, all power steering hoses, with the last thing replaced being the power steering pump! I guess after replacing everything else there wasn't much of a choice but the pump, that was the issue from first visit, through the remaining visits! Mangers refusing to accept any responsibility of making a bad decision.. I could go into much detail but given the forum I'm on I won't.. beware! Will try to pull every dollar possible from your wallet, they did cut one bill in half where the power steering HOSES were replaced. 20 year old daughter picked her car up, I was always the one interacting with manager, she was brought into the problem in front of customers with the manger attacking me and the amount of time he had to spend on the phone.. just a horrible experience from beginning to end, from water pump to power steering pump, btw they replaced the steering pump with a rebuilt one without my knowledge? Opened hood and bright orange sticker! In fairness I called the national customer center and the district manager, who I'd had conversations with in past, was instructed to refund the cost of the power steering pump, nothing else, curious? If the pump had been replaced to begin with, would all the other work been needed? Thousands of my daughters money been spent? But they refunded for the steering pump that was the primary problem to begin with.. I'll never return..

Always friendly staff and fair prices. A great local business Montie Gordon

i was unable to write a review on their page, but i guess it is covienent to them so they can screw as many people as they can. i personally know who runs ACE MOTORS and they will do anything to a car to make it run just long enough for the customer to drive off and get a few miles away. ACE motors has changed timing with car to make you think you are getting a car with low miles and also rigs different parts to make a buck!! i HIGHLY recommend NO ONE purchase a car from them because you will regret it and it is an "as is" dealership and they will turn their backs and said you did something to the car..again THEY CHEAT PEOPLE!! they are lazy and rude they do not care if a cer is safe or not just so they can make money. how they go to sleep at night knowing they are putting people in danger is really sad...their prices may be low and it is for a REASON...in the end it will cost you more money and time if you purchase a car from ACE MOTORS!!!

"We make sure every repair is done right the first time using the latest in diagnostic equipment and years of expertise, honesty and integrity. We are an All American, Family Owned, and Operated Small Business, that has been in business serving the Westerville, Polaris, Clintonville, and North Linden area for over 30 Years.Our company started out as an Exhaust & Brake Shop. My Father In-Law bought the company in 2008 and made a real impact on the Auto Repair market. I have been running the company since 2012, and in that time we have made a lot of changes to the way we approach auto care. We have a Comfortable Waiting area, Coffee, WI-FI, Water and Smiles. We also now offer a shuttle service to get you where you need to be on time!!""

They were excellent. They were early and didn't even bother me at work. They came to get the car, did it, and I wrote them a check. The price was reasonable and I was impressed by their responsiveness.

Buckeye addressed my needs in a professional manner and advised me on suggested additional work that I can consider to schedule in the near future

There was an issue with the part failing that we replaced and the good folks at Weber Auto immediately fixed it and took care of it. Cannot recommend these guys more. Always honest and do great work. Feel like family there.

The tow truck driver was polite and on time (Joey). I was even dropped of at the airport to rent a car. Someone from the service department called me promptly the next morning to update me on service of my van. Service was completed that same day. Everyone was polite and I would definitely recommend Broad and James Towing and Service to others.