Brake repair service near Kenton, OH

My motor idled rough when I went to this shop. They told me they checked electrical, changed ecu, fixed the exhaust (someone before had rubber hosing on it, hole in it), and fixed the vacuum lines. After the job, the car did idle correctly, but only for about a week. So I checked these areas worked on. There were still loose wires like I told them to fix. Idk if they changed the ecu but it looked old and it was just hanging down instead of in place like it should. All the vacuum lines were still old and had slight holes in them. The only thing they actually did was get the rubber hosing off of the exhaust and weld in a metal pipe, but they didn't even have the catalytic converter returning back to the motor like it should for better fuel economy. They cut the return line and plugged it with a large screw and solder. Charged me $520 for all of this work they said they did but didn't do. Will never come back to this rip off place. SAVE YOUR MONEY AND GO SOMEWHERE ELSE.

January 31, 2018......I towed my car in with a transmission and starting problem. . I was told the problem was my starter and a tube had come loose in the transmission. 2005 Jeep Grand Cherokee $494 later I was on my way. I might mention that I am handicapped and was not offered help removing the car from the tow bar though an employee outside did help when I picked it up. Well...The problem has returned. The same issue starting as when I was told the starter needed replaced. I called today 7/23/18 I called to let them know the car won't start and was told there is a one-year warranty on parts but only 6 months on labor and that mine is past the six months. From 1/31/18 to 7/23/18 .... not quite six months, someone needs to buy a calculator. The person I spoke to is Todd. He seems to hate the world. I called back to let him know that it was not six months from January and he decided to argue about the date when I told him I brought it in. He should have pulled it up and had the records in front of him. I don't trust Kevin's now and won't be going back for this repair. I feel Kevin’s, or I should say Todd needs to work on his people skills. With so much competition out there today, CUSTOMER SERVICE is the only way to survive. Losing a future customer for me, my family and anyone else that reads this and decides to go elsewhere over a simple starter problem which in all actuality should have been covered is no way to keep and get new customers. I am very disappointed in my handling as a current customer and will never be a repeat. I hope you don't have to follow up on any work done. It seems once Kevin gets your money they don't want to stand behind their work. BEWARE!!!!

I received quotes for both repairs: $143.00 and $1200.00 to replace A/C compressor. We had received quotes for the A/C at 2 other companies. To my surprise, John called to say there wasn't a problem with my window! They had repeatedly opened and closed the window without it sticking. He told me he could replace the motor if wanted him to, but there wasn't a reason to. Later that day, John called once again. The A/C Freon was very low! He filled the freon and I drove away with an $80.00 bill. Furthermore, John told me if the A/C stopped working within the next 2 weeks, he would replace the compressor and deduct the $80.00 from the bill. How's that!! An honest and trustworthy mechanic!! Thank you John and all the great people at AMERICAN MALL AUTO!! Sam & Kathy Pettigrew

It should be ZERO but one star for the poor worker who deals with this. In all my years in the service industry I always keep a keen eye out on how other companies operate when I visit their establishment. To say I was appalled at the behavior that was shown while me being "a potential" customer at Wilkersons last month would be an understatement. I was greeted by a nice lady who was assisting someone on the phone at the same time and was quite busy. I gladly waited as she wrapped up with the customer on the phone all the while still advising me, she would help me asap. All the sudden what I assume is the manager or owner stormed in and gave the lady the evilest look and as he went by started to berate her about me waiting. I was speechless and as I was getting ready to say something he stormed out to the shop area just as fast with lewd profanities for all to hear. I politely nodded to the lady while she was finishing her call and left and never looked back. Autowise on Main is the place to go, a complete friendly staff not just one person