Brake repair service near Marysville, OH

January 31, 2018......I towed my car in with a transmission and starting problem. . I was told the problem was my starter and a tube had come loose in the transmission. 2005 Jeep Grand Cherokee $494 later I was on my way. I might mention that I am handicapped and was not offered help removing the car from the tow bar though an employee outside did help when I picked it up. Well...The problem has returned. The same issue starting as when I was told the starter needed replaced. I called today 7/23/18 I called to let them know the car won't start and was told there is a one-year warranty on parts but only 6 months on labor and that mine is past the six months. From 1/31/18 to 7/23/18 .... not quite six months, someone needs to buy a calculator. The person I spoke to is Todd. He seems to hate the world. I called back to let him know that it was not six months from January and he decided to argue about the date when I told him I brought it in. He should have pulled it up and had the records in front of him. I don't trust Kevin's now and won't be going back for this repair. I feel Kevin’s, or I should say Todd needs to work on his people skills. With so much competition out there today, CUSTOMER SERVICE is the only way to survive. Losing a future customer for me, my family and anyone else that reads this and decides to go elsewhere over a simple starter problem which in all actuality should have been covered is no way to keep and get new customers. I am very disappointed in my handling as a current customer and will never be a repeat. I hope you don't have to follow up on any work done. It seems once Kevin gets your money they don't want to stand behind their work. BEWARE!!!!

I have been to this shop for years, it recently changed management and only went downhill. I took my vehicle in for strut repair, an unrelated transmission gasket repair and an oil change. My main complaint was my car was shaking on acceleration/deceleration. 24 hours after they said my car would be complete and $1600 later, my car is shaking on acceleration, deceleration and idle. They put in the wrong weight of oil but "graciously" changed it again without charging me again. When I communicated my frustration I got an empty apology and an offer for a free oil change in three months. Between the poor communication of when to expect repairs to be completed and the shoddy work, I would recommend people avoid this shop.