Brake repair service near Raymond, OH

January 31, 2018......I towed my car in with a transmission and starting problem. . I was told the problem was my starter and a tube had come loose in the transmission. 2005 Jeep Grand Cherokee $494 later I was on my way. I might mention that I am handicapped and was not offered help removing the car from the tow bar though an employee outside did help when I picked it up. Well...The problem has returned. The same issue starting as when I was told the starter needed replaced. I called today 7/23/18 I called to let them know the car won't start and was told there is a one-year warranty on parts but only 6 months on labor and that mine is past the six months. From 1/31/18 to 7/23/18 .... not quite six months, someone needs to buy a calculator. The person I spoke to is Todd. He seems to hate the world. I called back to let him know that it was not six months from January and he decided to argue about the date when I told him I brought it in. He should have pulled it up and had the records in front of him. I don't trust Kevin's now and won't be going back for this repair. I feel Kevin’s, or I should say Todd needs to work on his people skills. With so much competition out there today, CUSTOMER SERVICE is the only way to survive. Losing a future customer for me, my family and anyone else that reads this and decides to go elsewhere over a simple starter problem which in all actuality should have been covered is no way to keep and get new customers. I am very disappointed in my handling as a current customer and will never be a repeat. I hope you don't have to follow up on any work done. It seems once Kevin gets your money they don't want to stand behind their work. BEWARE!!!!

IPS is a GREAT company!!!They provided great service at a GREAT PRICE!!!IPS is right down the street from me and i never even knew it! They provide EVERY service for cars and trucks,probably any type of vehicle and the showroom is very nice and clean!They even have a keurig coffee maker with different flavors or you can make tea too..Their service shop area is the nicest i have ever seen in Columbus,Oh by far!!!! They have about 12-15 car and truck lifts and 2-3 alignment racks,also the shop area is HUGE!!! They took me to the shop area and i was blown away how nice and clean it is and all kinds of very nice sports cars that will blow your mind!!!!They are a very great company for custom work also which is obvious when you see the shop area with soooo many beautiful customized very expensive cars,you name it and they do it!!!! You would expect to pay a fortune when you see the whole place but i was floored when they gave me an estimate on the work i had done!!! I can tell you this,whatever i need done in the future i WILL DEFINITELY be taking my cars there!!!Especially if it is custom work i need done!The staff were excellent and very nice,also VERY KNOWLEDGEABLE!!! I will recommend them to everyone i know and even if i don't know them!!! Like i stated it is the nicest auto shop i have EVER SEEN in Columbus,Ohio or for that matter any shop even remotely close to Columbus!!! If you could rate them more than five stars i would rate them TEN STARS!!!If you are looking for custom work ,my advice is DO NOT take your vehicle ANYWHERE ELSE!!!!! Thank You Very Much IPS,you guys go above and beyond any other shop in central Ohio!! Bill Houseright

I had Met Jon Ketchum though my work. I have had met other people within his profession and decided there firm was a class act barring NONE . Upon having my vehicle repaired.I was informed of the repairs that would be needed as well as the cost of the repairs.They were up front. As well as thorough thru out the repairs. Upon the repairs they were more than honest on the time they had spent to perform the repairs. I AM so pleased with their service as well as cost i would HIGHLY recommend them to any one in need of automotive repair. Jerry Kahler. A special Thank You To Jon Ketchum & His staff. I will Not have anyone else work on my vehicles

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These guys are liars and crooks! I took my car in for a simple oil change with a tire rotation. They told me I need to have all of my brakes and rotors and calipers replaced for $800.00. By the way, they did this 2 years ago when I went in for an oil change. 2 years ago, my buddy and I reaplced the back brakes because we heard something wrong. The oil change was literally 6 months later when they told me the brakes needed to be redone. So my 6 month old brakes needed to be replaced. This time, I obviously knew better so told them to put my car back together and not to touch anything. Well, my buddy and I got the brakes and rotors at Advanced Auto parts who apparantly sells some parts to Midas. So I took the car there because I was within the warranty period on the back brakes. They said they looked good, but because Midas was a client of theirs and recommended replacement, they would warranty the parts out. We replaced both the front and rear brakes yesterday and I took the parts back to Advanced to get reimbursed. They said there was literally nothing wrong with them as did my friend. He also suggested that their particular store has stopped doing business with Midas because of these practices. As a kicker, I did have Midas replace the fronts about 5 years ago (which I negotiated about $100 off the price they quoted) and when I went in for that first oil change they told me I needed all new brakes. I reminded them they had just done the fronts about a year ago and they said, oh yeah just the backs need to be replaced. This time they said the calipers needed to be replaced and when I questioned them they said they just needed to be cleaned. This place will lie, cheat, and take advantage of you at any opportunity. Also, note that when they guarantee brake pads for life, brake pads are $25....they do not give free service to put them on so you will still pay another $100 for the service fee and deal with all of the above telling you all