Brake repair service near South Vienna, OH

It should be ZERO but one star for the poor worker who deals with this. In all my years in the service industry I always keep a keen eye out on how other companies operate when I visit their establishment. To say I was appalled at the behavior that was shown while me being "a potential" customer at Wilkersons last month would be an understatement. I was greeted by a nice lady who was assisting someone on the phone at the same time and was quite busy. I gladly waited as she wrapped up with the customer on the phone all the while still advising me, she would help me asap. All the sudden what I assume is the manager or owner stormed in and gave the lady the evilest look and as he went by started to berate her about me waiting. I was speechless and as I was getting ready to say something he stormed out to the shop area just as fast with lewd profanities for all to hear. I politely nodded to the lady while she was finishing her call and left and never looked back. Autowise on Main is the place to go, a complete friendly staff not just one person

I had Met Jon Ketchum though my work. I have had met other people within his profession and decided there firm was a class act barring NONE . Upon having my vehicle repaired.I was informed of the repairs that would be needed as well as the cost of the repairs.They were up front. As well as thorough thru out the repairs. Upon the repairs they were more than honest on the time they had spent to perform the repairs. I AM so pleased with their service as well as cost i would HIGHLY recommend them to any one in need of automotive repair. Jerry Kahler. A special Thank You To Jon Ketchum & His staff. I will Not have anyone else work on my vehicles

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I have been to this shop for years, it recently changed management and only went downhill. I took my vehicle in for strut repair, an unrelated transmission gasket repair and an oil change. My main complaint was my car was shaking on acceleration/deceleration. 24 hours after they said my car would be complete and $1600 later, my car is shaking on acceleration, deceleration and idle. They put in the wrong weight of oil but "graciously" changed it again without charging me again. When I communicated my frustration I got an empty apology and an offer for a free oil change in three months. Between the poor communication of when to expect repairs to be completed and the shoddy work, I would recommend people avoid this shop.

These guys are liars and crooks! I took my car in for a simple oil change with a tire rotation. They told me I need to have all of my brakes and rotors and calipers replaced for $800.00. By the way, they did this 2 years ago when I went in for an oil change. 2 years ago, my buddy and I reaplced the back brakes because we heard something wrong. The oil change was literally 6 months later when they told me the brakes needed to be redone. So my 6 month old brakes needed to be replaced. This time, I obviously knew better so told them to put my car back together and not to touch anything. Well, my buddy and I got the brakes and rotors at Advanced Auto parts who apparantly sells some parts to Midas. So I took the car there because I was within the warranty period on the back brakes. They said they looked good, but because Midas was a client of theirs and recommended replacement, they would warranty the parts out. We replaced both the front and rear brakes yesterday and I took the parts back to Advanced to get reimbursed. They said there was literally nothing wrong with them as did my friend. He also suggested that their particular store has stopped doing business with Midas because of these practices. As a kicker, I did have Midas replace the fronts about 5 years ago (which I negotiated about $100 off the price they quoted) and when I went in for that first oil change they told me I needed all new brakes. I reminded them they had just done the fronts about a year ago and they said, oh yeah just the backs need to be replaced. This time they said the calipers needed to be replaced and when I questioned them they said they just needed to be cleaned. This place will lie, cheat, and take advantage of you at any opportunity. Also, note that when they guarantee brake pads for life, brake pads are $25....they do not give free service to put them on so you will still pay another $100 for the service fee and deal with all of the above telling you all

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.