Audi service near West Chester, OH

Was quoted over $1,100 to replace an alternator on my 2004 Land Rover Discovery. Was told the price for the alternator was $600+. When I questioned John the mechanic about the price and told him a new one on Atlantic British was $290, he told me their shop won't compete with on-line discount part supplier. On top of that, 5 hours for labor at $500. If anyone knows Disco's, replacing the alternator is the most accessible part on the engine. So disappointed in the quote, I paid $125 for the diagnosis and towed my car to another mechanic. These guys are despicable. Avoid at all cost.

Regarding the installation of the remote start for my 2012 Ford Fusion 1-24-2015 It is hard to express the absolute disappointment and anger I felt regarding my experience at Big Papas this past weekend. From the initial drop off, through the pick up of my car 11 hours later, the manager was arrogant and disrespectful. I did get lost trying to find the location, and dropped my car off 20 minutes late, but then was told it would be done at 2 or 3 PM. At 1:30, I called and was told that the car was just being taken in and that it would be done at 4 or 5 PM. Upon arriving at 5, I was told that the car had just been started. At 9:00 PM that night, I was leaving the lot. At no time during that day, did I receive a call from Big Papas saying that the installation had been delayed, no apology was ever offered (other than by the poor installation guy who had to face me and my angry boyfriend after a long wasted day). Absolutely no regard was given to the fact that I had to miss a medical treatment scheduled at 3, that had been mentioned at the time of my initial drop off. What I did receive was a lack of the basic common courtesy that any consumer should receive after making a purchase of services and equipment. The manager / owner was present at the shop until closing at 5 when we did arrive expecting the work to be done, but did not offer any explanation or justification for the repeated lies that I was told regarding the time my car was actually started. He stood outside and allowed another young employee to take the heat for our disappointment without presenting himself. Upon completion, 4 hours later, only the installer and another employee were present. They were apologetic and could only offer the explanation that the work had been “overbooked”. I would never recommend Big Papas.

It is a shame to say things about a person or place you know nothing of or nothing about because you did,t go by the warranty or didn't give him a call. first of all Allan has built engines over 40 years and i have never known he to be dishonest nor not willing to make things right if something was wrong.people like Kevin combs from Texas never sent warranty papers back nor told Allan what the problem was just asked for money for repair with out estimate i know cause i was there when Kevin called him. I bought the 496 stroked anyway and I'm very happy. the way i see it is Allan is honest and fair. when something goes wrong it is always the builder not the person that waits 2 to 4 yrs later to complain after he messes something up i got 1 yr warranty ,warranty papers that tells you what you have to do just follow the directions that you did NOT read then you would not have these problems.by the way Allan builds over 100 engines a year every one knows he backs up his work so please before you tare some one down know who he is remember he builds engines you don't that's why you bought engine from him .by the way Allan does not work on cars as work advisor says he just build engines /get the facts right

Sooo helpful! Best mechanic around! Super affordable! Explained everything so clearly! This is the only mechanic I’ll use for now.

In July they installed catalytic converters on my suv, then in Oct I found a missing dipstick tube which aloud water to enter the engine oil and blow up the engine.

I love these people. They always take care of my cars and trucks. Very professional and no job is too small. I have recommended them to my neighbors and friends. Keep up the great work. Sandra Pierce