Transmission repair service near Salem, OR

I needed a mirror replacement on my 2015 GTI S. I was told that Prestige would call me with an estimate. Three weeks passed. Finally, Prestige called. We set an appointment. Their work was excellent. Prestige preformed an inspection of my vehicle. This was much appreciated. However, the inspection came in the form of an email. I never saw the email until after I returned home from their shop. The email stated that the inspection found several other issues. The inspection said the "customer declined". When I picked up my car, nothing was said to me about the additional issues. I have a problem with this method. It makes no sense.

Finally a honest and straight forward Auto Service Shop! I would highly recommend Elite Auto Service.

From the standpoint of mechanical skill and expertise Doug has always provided great service. Additionally, and perhaps more importantly, he has always dealt fairly with me when there were differences re: the final cost of a job. No one is perfect, and no business will please everyone, but no one tries harder than Doug to do well what he does, and to treat fairly every customer he serves. Jerry M. Salem, OR

Our car broke down on I-5 by Salem, OR and AAA agent has suggested this shop to take our car to. Great experience overall: staff is friendly and helpful (they offered us a ride to place we could eat at while waiting), quality of repair, timing (we were super lucky they had part for our car in the shop), and in fact we had liked Salem as one of the stops now while traveling up and down I-5 because of that experience. The shop is very clean and well organized, and wait area is set up with families in mind. Totally would recommend it!

Great service, they do the best to get you a great deal. They don't pressure you to buy a car like other dealers might. They want you to be comfortable and happy with your purchase.. This is my first car and the hole process went smooth great people great cars and great prices what more could you ask for. Jesus Ayala

Very professional and friendly group of guys. I brought my car in for an A/C evac/recharge but the old compressor was leaking badly, so they couldn't proceed. They didn't charge me for any of the work up to that point and were happy to revisit it after I replaced the compressor (I had a spare). The spare compressor ended up needing the clutch from the failed unit, which again they were happy to tackle. They worked late to finish it up and the final bill was very reasonable for the amount of work and number of back and forth sessions. They're also happy to provide rides to and from the shop.

I got a quote to repair my tranny. I went back after he took the tranny out and went over the internals. The them tried to jack the price up. He then told me he was having problems getting a planet and rungs for my transmission. I called a relative and he found it in 10 minutes or less. I drove over an hr each way to get it. It took 4 days. When I went to leave from there to go home 600 plus miles,I got in my truck and something was wrong right away. I went back in and asked for the parts he took out and he didn’t have them. He then begged me to let him make it right and put the new solenoids in. He said he was putting oem solenoids then he said reamanned. I actually caught the guy after he took my money. He spent another hour or so doing something??? He said they were replaced but I’m still having the same issues. The past couple weeks I’ve been talking to the new shop supervisor Tom that said 2 weeks ago that he would send the solenoids to my local mechanic. No luck. I called again and gave him my address to send to me so I know I’ll get them and again no such luck. He has offered to take the tranny out and go through it again at no charge. I’m 600 plus miles away and have given them several chances to make up for being thieves. If That were my wife stuck there and they did the work, she wouldn’t of known any better and got stuck halfway home in the middle of nowhere. If you want honest people that do good work DONT go here. Randy is a thief that got caught red handed. I should of called the cops while I was there. Since they won’t get back to me and resolved this via refund of oem solenoids or sending them, I’ve filed complaints in the auto industry and the BBB. Next time I go up I’ll have all my paperwork and am considering filing a police report. Consumer affairs has a ton of negative stuff on this shop. If you go there I warned you. I’m still trying to get this resolved. I’m as of now stepping it up and going a legal rout.

Cherry City Transmission is a well known and respected auto repair shop serving the greater Salem Oregon community. Our shop is known for our honesty and professional auto repair services that we provide to all of our customers. Each team at our auto repair shop takes pride in the excellent reputation we are fortunate to have developed with both our customers.

Great Service, Nice facility. Thought my car was in a Salon. 1st impression was like, WOW! Followed through to the end. Happy customer.

DO NOT GO HERE!!!Took my vehicle in because my heater wasn't working. They fixed that, they fixed the water pump(stating that they took apart the motor and fixed that)...when we picked it up Bob did tell us that he drove our vehicle (he charged us for fuel to fill it up) to make sure everything worked. (Sounds like something they would do)We drove it straight home after the repair shop. We were going to take it to go shopping and it was a hot day so we turned it on to cool it down as we have a child. HOWEVER Now the issue was the Ac wasnt working (which it was working perfectly fine before we took it to 808) we took it back, Bob stated the ac refrigerant was empty.... (how!!??? we didnt drive it anywhere it was parked after we got it...)They filled it up. Took it straight home again. After parking it we noticed that there was a puddle underneath the car... Called 808 back, on the phone call Bob stated the exact words" maybe she drove it around and got a rock stuck in the radiator... gee that was very specific." We havent driven it other then to the repair shop and back. There are no gravel roads on the way to or from the repair shop and our property... Took it back to 808,who now states there is infact a rock and a crack... THATS VERY SPECIFIC TO THE WORDS HE STATED OF WHAT IT MAY BE and that I had done...VERY CONVINIENT.(Thinking back when he did state he drove it around to make sure the heater worked) Now it's another 1300 to fix the Ac ontop of the 2500 we already paid for the heater not working. THEY BROKE OUR AC AND NOW WE NEED TO PAY FOR IT TO BE FIXED!!!!!!!! THIS COMPANY IS FRAUDULENT AND SHOULD BE CLOSED. THEY CREATE A PROBLEM SO YOU KEEP COMING BACK TO THEM. NOT THE FIRST CUSTOMERS THAT THIS HAPPENED TO AND IT WONT BE THE LAST. I'f you want your vehicle to be fixed don't take it here. We were long time customers, after this we will never recommend and will be telling everyone to avoid.