Acura service near Bethlehem, PA

If I can see a zero on here, i would be rating this place a zero so others be aware. Am forced to believe that they are very insensitive business people who don't care about their customers. My experience here is annoying and very frustrating, ts a feeling of we have taken your money so what you gonna do about it. I took my car for AC repair they did their so called comprehensive diginosis and gave me a report to fix 3 things totaling to about $1300 or so I asked for a discount and I was given about $75 or so discount I agreed and left my car for repairs a day or 2 later was told to get my car that it's ready for pickup, the so called fixed Ac didn't work well I didnt realize this because following days weather was cool and i was mostly using my other car, my husband was the one who noticed about a week later when he returned home that AC wasn't working we took it back to them and the story changed, THAT NOW the Condenser and 2 other things are bad) that i have to pay another $2500 for it to be fixed. This is crazy and annoying cos Now they want me to pay almost $4000 to fix Ac when i should have just decided otherwise maybe get a new car instead I pleaded with them to be considerate on way forward for my already paid $1235 cos i wasnt going to pay $4000 to fix it and it was their fault that they had 1st done half or miss diginosised my car but they told me its my problem. This is very heartless for a so-called reputable business To treat people like this up to now very hurt cos i convinced my husband about them. After my experience, we further seached for more reviews about the company and found those that are hidden, We realized that others had been treated same way before at this same allied automotive business on Hamilton pa. I will advice you do DEEP reseach on their REVIEWS before fixing your car here. For me, this does not end here because this is not fare and it's pure robbery from innocent hard working people because they think or believe we can't do anything to them so why not?

Had an emergency over a weekend. Called on a Monday morning. Don got me in, fixed the issues, and I'm safe on the road again. Couldn't have gone better! Thank you!

Always outstanding service when I take all my cars there.

Very professional and caring

I paid to have windshield whiter fluid tank fixed, and you didn't. I scheduled appointment to fix and you cancelled it.

1

SCAMMERS and THIEVES. Called reception asked “how much to change break pads, labor only because I have Autozone pads” was told $130. Told them I’ll be there in 40min, male reception said OK. Come there, wait an additional 30 minutes, the male receptionist finally shows up, gets my car or the lift and I wait another 30 minutes. Receptionist finally gives me the bill breakdown, mind you they haven’t even started on the car, with price tag of $160 for FRONT break pads and another $160 for BACK break pads, with mandatory purchase/installation of THEIR OWN front rotors. I tell them “over the phone I was quoted $130, and I’ll be back in 10 minutes with my own front rotors.” At that moment the receptionist FREAKS OUT. He starts screaming at me and my 70 year old mother, saying stuff like “YOU PEOPLE” and “PEOPLE LIKE YOU” (racist much?) “always do this, I can’t stand you, maybe I don’t even want to do this job”. So I said no worries, I’ll go elsewhere. He began arguing with me, called me stupid for not knowing I needed rotors, said he’s been “in the (scamming?) business for many years” so I stood there politely listening to his nonsense, and then said “I just want to mention that I failed state inspection 3 days prior, for the reason of “low break pads”. He got embarrassed, turned red and stopped talking. He charged me $60 for putting the car on the lift, oh and when I was leaving, one of the mechanics “conveniently forgot” to put back in my car a brand new car part “Tie Rod End” that I also purchased at Autozone to be changed at a later time. Did he forget, or did he steal and was hoping we won’t notice? You decide. Thanks for reading.