Brake repair service near Ottsville, PA

Great team @ Arena. They make a costly repair affordable.

My family and I have been taking our car there for over 20 years. The owner, Randy, is the best. His prices are a little more expensive than other places, but he always gets to the root of the problem and he is trustworthy. Routinely, he tells us when we can wait to get a service done or if we don't need to do it at all. In the end, this saved us a ton of money.

I hate to do that, but feel like I have to... I came to this location to get my car inspected last Friday (08/16/2013) waited for 40 minutes until a service representative finally asked how he can help me. ( he was the only one working there and he was already assisting a lady when I walked in...) I said I need my car inspected and how long it would take. I have been told that he needs to make a call to his manager and ask if there is a waiting list for that or something like that. I didn't feel like waiting another hr or two, and left disappointed. I went there second time on Sunday only because my mechanic doesn't work on Sundays and this is the only day off I have after working at two jobs. I waited about 2 hrs to get my car inspected!!! this is ridiculous! I would never ever go to this place again even though there is a lot of work needed to be done at my car. I also was going to buy tires from them, but with this poor customer service I ll pass on that as well.... Would not recommend this particular location to any customers. I am not sure about others locations.

One star is a LOT to give. This place deserves no business. My car sat in their lot for 11 days. No work was completed. I was going through my warranty company and they didn’t send in any of the photos that were required. Not one photo they claimed to send, went through. I sent the photos they provided to the warranty and they received them immediately. I was stolen from. I removed my vehicle yesterday, without being serviced due to them charging me $1900 for a power steering pump to be fixed. Who in their right minds can tell me that is not overcharging? $1100 out of pocket and my warranty would cover the rest. I told them I know better than this. The district manager of all Philadelphia stores approached me when picking up the keys and tried to assure me that he would do his best to “make me happy”. Immediately I told him nothing with this business would make me happy. He said he would remove $550 off of the price and charge me $449. What mechanic can rightfully take off $550 off of a job? NONE. They were taking advantage of me and thought I wouldn’t fall into their trap. The BEST part of this entire process was the fact that they submitted that they completed the work and charged my warranty company $857 to be paid out. They were PAID for a job UNDONE. I took my car keys and told them I would be taking my business elsewhere. Why would I do business with people who are MONEY HUNGRY and don’t respect women? This is absurd. If i was a MAN I never would have endured such horrible treatment. Each employee was very rude. I would NEVER recommend this business to ANYONE. I will encourage any person who’s ever been to Midas to never return.

It is a shame that the service through out this location is not the same. We have purchased two new cars from them and where more than happy with the service until we had to deal with the service department. One of our cars (with less than 12,000 miles one it) it had a diffected tire (Michelin) with a huge crack running for more than 3". We went to the Express Service Area so they can check the tire and only we were not serviced, but we were treated very very poorly from one of the managers (as he called himself) and accused us of trying to get a brand new tire for FREE. The whole situation was laughable because we had purchased the car cash and the cost of tire was nothing but they didn't want to bother to open a claim for us. We contacted Michelin directly where advised to go to NTB where the service was great and the tire was changed immediately because it was a manufacture diffect and at no cost to us. I hope the Sloan Honda in future has better people working for them because we will never step foot in there.