Oil change service near Wexford, PA

Consumer Beware

On October 26th I took my brand new car (2011 MazdaSpeed3) in for its first oil change and tire rotation. When I opened my trunk over the weekend, I found that one of the shocks to my truck has been removed from my car. In addition, right around the area of where the shock mounts to the body of the car is damaged in 2 areas. I went back to the store this morning and brought it to their attention. I explained to them the situation and before even coming out to look at the car I got “We didn’t do something like that”. Once I got the manager out to look at the car, he brought the person that worked on my car out and said my car was like that when I brought it in. My hatch will not even open up now unless someone holds it open and they are trying to tell me that it was like that when I brought it in. Now, I removed things out of the trunk of my car (laptop, bag, because I work across the street) and hatch was FINE. They were the last people in my truck as they needed to get the wheel lock out from underneath the spare tire. My car was NOT missing a shock and had no damage on it prior to this and shocks just do NOT fall off of a car. End result here is there are no security cameras and they are all sticking to their story as they didn’t do anything wrong. BEWARE of taking your car here as the workers do not report mistakes to the managers like they are supposed to then we, the customer, pays for it in the end.

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.

I got my front breaks changed here. When I got my car back the steering wheel started shaking. It got to the point where I found the vehicle unsafe to drive. I did some research online and found that can be caused by loose lug nuts. Sure enough, I checked the lug nuts on the driver's side tire. Three out of the five I took off with my hand. They were never torqued. The tire could've come off on the freeway and then I might not be here to leave this review. I called meineke up and told them what I found. The man on the phone was totally unhelpful. First, he tried to assure me that they took my car for a test drive. Then he kept asking me what I wanted him to do about it. He didn't offer any sort of refund, or offer to speak to the mechanic about the oversight. He did offer to tighten my lug nuts if I drove my vehicle down to them (not safe). The conversation ended with him saying "What do you want me to do about it?" and I told him that I was going to leave a negative review online because people should know about this. It was then that he hung up on me. My voice wasn't raised. I was direct but still respectful. I've never been hung up on by a professional. I contacted corporate. They got in touch with the owner who offered to torque my lug nuts and teach me how to use some lug nut torque tool. I torqued the lug nuts correctly, it was their mechanic that forgot to torque them.

very happy with purchase.

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.

Terrible all around - horrible customer service and have a knack for finding phantom problems. Would give a 0 star rating if available

All good