Oil change service near Cranston, RI

PLEASE DO NOT GO TO THIS BUSINESS! I just came from there and they ripped me off pretty good. Let me explain... I went there with a $5 off coupon printed from their website with my wives car. A Tech met me in the waiting room and I told him I wanted an oil change and had the coupon. He said that the coupon would take $5 off the price of $29.95 and asked if I would like them to look at anything else...I said no, just the oil change. After it was done, he came into the waiting room, told me it was all set and went to back 'office'. I followed and watched through the opening as he was on the computer. After he was done, he told me I owed him $67.95. I was in total disbelieve and asked him why it was so much. He told me that according to the computer, that car had synthetic oil the last time it was brought in. I asked him why he put synthetic oil in without asking me first and he said that it was policy to put in what was last done. I told him we talked about the $29.95 oil change and he should have asked if I wanted synthetic first. He just reiterated what he said previously and offered to take the oil out of the car. Can you believe this? What a crock. I told him to forget about it and paid the bill. As I was walking to the car, I told him that they should put a different sticker on the car to differentiate between synthetic or regular oil...as I looked at the sticker, knew it was time for a change and never knew it had synthetic in it. He then told me that I just reminded him that he made a 'mistake' on new the sticker...only adding 3k miles for the next oil change. I found this peculiar and asked him if he really did put synthetic in...he said he did. It then occurred to me that he NEVER left the garage while I was waiting... I told him that he never came in to look at the computer so how did he know it had synthetic in it last time...no answer. I then asked him to prove to me that the car had synthetic oil in it and he said he coul

For over 20 years, I have had all of my vehicles maintained and repaired by B&D, (plus extras like remote starters and sound equipment installed). The prices for parts and labor are transparent and reasonable, quotes for work are on target, my car functions beautifully, and I have consistently felt extremely well treated by everyone in this shop. I refer anyone I care about to B&D Automotive as a trustworthy, skilled resource.

Bad experience.. go anywhere else!!

Make sure to take physical pictures of everything that is broken or needs repair that you’re already aware of, prior to bringing your vehicle into this shop. They will exploit those damaged/failing parts and cause further damage to them. It seems to be part of a ploy to generate revenue for their shop because they will then try to get you to make the repairs there. Don’t expect any accountability either…. They seem to have temporary amnesia when confronted about damage that they were clearly responsible for. Alan Symmes and company - stop believing that each customer that steps foot in your shop, is as naïve as you paint them to be. These are the types of mechanics that will pull the bait and switch on you, if presented with the opportunity…. You know, replacing your new parts in working condition with used/failing parts to swindle honest customers out of their own money.

Volkswagen Gallery’s team of talented professionals goes above and beyond the expectations of Massachusetts VW enthusiasts, offering safe, reliable vehicles backed by top-notch auto service.