Ford service near Lancaster, SC

Thank you, Matt for the wonderful job fixing my car. I depend on it so much, not having it on the road was really stressing me out. The fact that you found the actual problem when a service station could not and you got me on your schedule very quickly should be plenty to give you a great recommendation. As they say on TV ads - but wait! There's more!! Your prices were more than competitive and the work was done as promised on time and an exact cost match to the quote. I cannot recommend you highly enough and will continue to do so. Thank you.

Excellent friendly service at reasonable price.

Pros: Pleasant to deal with personal customer service rep. Cons: Immediately tried to upsell on things other than what I came in for. Explorer running rough, like misfire. Did not diagnose problem, did not run compression test, stated leak of antifreeze from one of the cylinders, though no history of leak or over heating. Suggested needed to take head off to troubleshoot problem. Suggested maybe crack in head. I paid for computer diagnosis of engine but no report provided. I did not go forward with repairs other than replace of plug wires which most likely needed. Called kid who ran his own shop. Came to my place of business. Ran compression check. Quickly discovered problem was spark plugs that Merchant Tire put in 6 months before was wrong plugs for engine (burn to hot). He put correct plugs in. $88 total, and car runs great! Lesson, don't assume dealership is more knowledgeable. Also, keep in mind customer service reps at dealerships are on commission! Shame, I was rooting for the dealership, but kid with dirty tee shirt and tattoos showed them up.Buyer beware....