Collision repair service near Smyrna, TN

Filed complaint with BBB since Cody said he would email me a copy of receipt of purchase of the new catalytic converter they purchased for my car & instead sent my a copy of my receipt for payment. This more than proves they did not change my catalytic converter & they have not responded to the BBB, because they have no proof of purchase or the new c.c. serial number to compare to my old c.c. serial number! They were all trained by FireStone of Murfreesboro (including the owner, of which Noah whom they fired for telling people this fact!) which explains it all, they were taught how to rip customers off & over charge & immediately blame other parts going bad when the customer calls within warranty time frame to complain about the same issues!! Save your money & go to actual professionals!!! These boys are not professional nor do they do business as such!!

I should have read the reviews of this place before I brought my car here seems I'm not the only person to have this issue. First, it took me a month to get them to call me back to set an appt.to look at my car, should have ran then! Then, after setting a date to have my car repaired I get my rental and show up on said date for them to tell me that the guy that does hail damage would not be there for a week. An employee actually stood there and yelled at me at the desk that I had the dates wrong loud enough the manager came out. The manager did get someone out to fix my car but told me he would call me when it was done and did not. It took multiple phone calls to get him on the phone for him to tell me they did not have all the parts. I was told they would call me as soon as my part came in and their glass guy would meet me to put it in. Three weeks later I called them and was told that they had the window for a week but the manager was on vacation and no one called me. Then I was told they would have to call their glass guy and get back with me, again I never got a call back. I had to call the next day multiple times to get an answer. Now I'm sitting at the store waiting on the glass guy that is going to be an hour late!

The list of grievances is endless but I'll hit the high points....I have never been treated so poorly in my entire life. Not only did Accurate Auto Body of Franklin, TN on Mallory Station Road keep my car twice as long as they were supposed to but when they returned it to me, after $4300 worth of work, they hadn't even fixed everything that needed to be done from my accident. When I called them the day of picking up my car to inquire about the noises my car was making they were completely rude and told me I'd just have to take it to the dealership... Now I'm having to fight with my insurance company because Accurate Auto body did such a horrible job.... Thank you Accurate Autobody for wasting a month of my life and not doing your job. I don't care that my insurance company recommended you, I will never be back and will make sure I tell everyone I know how poorly I was treated and what a horrible job you did. They didn't return my phone calls, they claimed they would call with a weekly update which never happened, then they were irritated with me for calling after my car was a week late and I still hadn't heard anything.... They actually had the nerve to tell me after being a week late with my car that I didn't know anything about auto body repair or how long it takes and they would get it done when they could.... Wow

Our shop is set up to do a variety of auto body and cosmetic repairs We are not your traditional collision shop nor charge your traditional body shop prices. Our shop culture is gear for all car enthusiast and created to welcome women for a safe, friendly and honest environment. We cater to all walks of life and enjoy helping people save money. Our promise, never a unsatisfied customer. Quality , Expertise and Service Our craftsmanship and workmanship is top notch quality. Repairs are never ever compromise. We used only high end materials and certified aftermarket parts. Fender Bender Repair Center expertise comes with over 12 years in business with trained technicians that strive for excellent. Our service is fast, quick and convenient. We welcome all types of make and models

Crucial Customs and Restorations is a professional custom one stop shop in the field of restoration, fabrication, custom work and auto body repair. There is nothing we can't do. We offer a lifetime guarantee on all our work. We specialize in all areas of the auto customization and restoration fields. From fabricating panels and pieces to one off designs, full frame off restorations, custom painting, graphics, airbrushing and pinstriping; we have something from everyone. We can even help the hobbyist along with their own project. We pride ourselves in quality, excellent and attention to detail while providing services in all areas of the restoration and customization fields. We have a great supply of manufacturers to satisfy all aspects of the automotive fields. Our goal is to produce quality work and a guarantee of your satisfaction as a customer. We insure you of a reliable service without hassles or wasting your time. For information you may contact us at CRUCIAL CUSTOMS (615)477-4860!!! Let us show you what we can make your vehicle really look like!!!! CRUCIAL CUSTOMS IS EVERYTHING YOU EXPECT A FACILITY TO BE!!!!