This is a DISHONEST shop. I had a misfire on one cylinder and they ga... read more This is a DISHONEST shop. I had a misfire on one cylinder and they gave me a false diagnosis of a failed open injector - $273 to replace. It seemed like a reasonable diagnosis at the time and since I was about 300 miles from home I authorized the work. A few hours later I picked up my truck; the misfire was fixed so I paid the bill. When I got home I immediately noticed that they replaced the ignition coil (a job that should have cost under $100) but never touched the injector. The business owner adamantly insisted they replaced the injector but it was obvious to me that they did not, and an independent Nissan dealer also confirmed in writing that the injector had not been replaced. I eventually got my money refunded by filing a dispute with my credit card company. I HIGHLY RECOMMEND LOOKING ELSEWHERE for vehicle service. There are plenty of honest shops out there, but this is certainly not one of them.
I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was... read more I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was missing. The voltage from the alternator was low on the meters.Bottom line, they found that the Alternator need replacement.It was determined that the spark plugs and coils were in good condition. Due to the age of the car, they decided that cleaning out the fuel injectors was needed. During the road testing to clear the computer, one of the coils went out and was replaced. What impressed me most was during the process of the repair they maintained a professional and courteous attitude toward the customer.Keep me well informed during the process. The car runs better then it has in over 10 years. I will not use any other shop for my work.
Worst Customer Service Ever! My appointment was at 5:30, and I arri... read more Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.
