Brake repair service near Duncanville, TX

I stopped at the Gus Thommason location at 2:30 in the afternoon on Monday, December 3, 2012. The guy at the counter told me that he would have to go and get my tire at the Galloway location. He said that I should bring the car back between 4 and 4:30 and the tire would be there and I was the third on the list. So, as soon as the tire and the car were there, it would be about one hour. I dropped the car off at 3:30 that afternoon, Erwin told me that he had just got back with the tire. My husband and I went back at 6:30 the same day and the car still was not even in the shop yet. I am questioning Erwin and the integrity of this shop. We left there at 6:45 with the tire in the back of the car. It was not even put on the car. I do realize that things come up but when I am told that my car was third on the list at 2:30 and at 6:30 it is not done yet, I think that they need more help there or just do what they say they are going to do. We will not recommend this Firestone shop to anyone unless they have more help so they can do what needs to get done. Lisa

If you do take your car to them you will surely regret it after the fact. Please don't fall victim to Dwight & Don's. Trust me they are not at all professional.

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You are in good hands with Alex at Auto Hans. He is experienced and came highly recommended to me by other BMW owners. Alex was able to get me in immediately just before Closing recently even without an appointment to install a new battery so that I wouldn't be stranded in very cold weather. That's good service and greatly appreciated. Maintenance and Repairs are done properly and you WILL save money over the Dealership !

Thank you! I can't believe it!! A mechanic that showed up on time, did a first rate job on my Tahoe and charged a most reasonable amount. You are truly a professional and I will use you when I need repairs on the car and will highly recommend you to my friends and neighbors. Thanks again for the superb help!!

Worst customer service ever. Sat in the lobby for 1hour and 45minutes for an oil change. All customers who came in after me, left before me and were doing oil changes also. When I finally ask the guy at the counter how much longer, he said there was a mix up and my car is ready, when I went to get in, they had left it parked in front of the bay doors, the windows down and the dirty paper floor mat they use still inside. I noticed my car there the whole time and thought they were waiting to pull it in after another car was done. So now I'm positive they did not even do an oil change and charged me for one because they forgot about my car. I Will never go back here.

The worst!! STAY AWAY!! Destroyed my engine with 60K miles. The Manager supports his incompetent Technicians. The place is an absolute SCAM!!