Brake repair service near Fresno, TX

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

At Key Auto Werks, we have taken all the steps to ensure the highest quality service for your import vehicle. Our shop is an Official Bosch Authorized Service Center, which means our quality must meet their highest standards (something not every shop can do)! We are also a recognized by the state as a Texas Emission Repair Service Center, meeting the strict regulations they require. As members of the ASA, ASE and TIAA, we are actively staying on top of every new automotive and industry trend. Also, all of our auto repairs come backed by a 12-month / unlimited mile warranty so you can be completely confident bring your vehicle to us. From brake checks to check engine light problems, to more advance problems, we’ve got you covered! We love what we do and our ASE Certified technicians take pride in each and every automotive repair we perform. We never want our customers to pay for unnecessary work; so we take great efforts to diagnose and repair only what is needed. We also stress the importance of regular vehicle maintenance to all of our customers. We know that keeping your car in tip-top shape will help reduce the need for more costly auto repairs down the road. Our philosophy is to treat our customers as we would want to be treated – with great service and fair pricing. Our team is here to help you every step of the way, so stop by or call us today.