Brake repair service near Lewisville, TX

took my van back due to major oil leak..it was covered under their warranty, however they managed to find another problem that cost me additional 184..after having the vehicle for 3 days, drive vehicle home with oil light flashing.. so i take it back and now they want to charge me another 60 for diagnostics .. i was really hoping i found a honest mechanic that stood behind their work, guess i need to keep looking. they want to nickel and dime me due to the cost they had to eat for the warranty work.. Howard even told me it was a shame he had to eat the cost of this...

Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.

Discount Automotive is an independent full service auto repair and preventative maintenance center with a rich history of high quality, personalized auto repair. We "fix it right the first time" is more than just a slogan to us.

I went into Pep Boys in Lake Worth Texas on 4/13/2013 for a standard oil change. When I walked in there were 2 gentlemen working the front desk. One of those employees was helping someone else the other was on the computer searching for information. Once he realized he could not find that info he decided to acknowledge me. I'd been standing there for about 3 to 4 minutes before he looked my direction and i was only 1 1/2 steps away from him. Against my better judgement I let them go ahead with the oil change. Customer Service is not there strong suit. I will not go back and would not recommend this establishment to any of my friends.