I took my car there after getting a nail in my tire, which was covered... read more I took my car there after getting a nail in my tire, which was covered by Firestone's road hazard insurance. They told me that I had two punctures that were too close together to be repaired, so I need to buy a new tire which cost $105.00 after rebate. I didn't fall for that and strongly insisted that they repair the tire.
I have been to several auto repair shops in Houston and this one is ab... read more I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.
I just got back from buy two "very expensive" (per the employee helpin... read more I just got back from buy two "very expensive" (per the employee helping me) batteries for my truck. Not only was the service slow - like ridiculously slow, but this employee continued to make comments about how expensive my vehicle was to operate and at one point was telling another customer how much my new tires would cost. Then for whatever reason they decide to give me a complentary wheel alignment test and as they guy is pulling my truck out he hits a piece of equipment with my side mirror. Thankfully there was no damage and I never did get my complementary test. Get your Die Hards at another location.
