I took my car to this shop which was provided by my insurance. first o... read more I took my car to this shop which was provided by my insurance. first of all, they were late one week. Second, they told me the reservoir is on back order which is understanding, however, at the time I wanted to pick up my car the flare was missing, the cowl seals were broken unchanged, the fender was not aligned, the license frame along with the license itself were missing. I paid the deductible and picked up the car and then let them know about the issue. My advisor was Covell Crosby he did not respond to a single email from me or insurance, but after one week of ghosting me, I went in person to talk to the manager Jason. I started to let him know about what happened, he said what do you want? talking about it will not fix the issue, he even did not want to listen or at least say an apology for the poor communication. So basically, waste of time and money for you if you choose this office and they are not respectful at all. I found the flare from Toyota of Dallas one day after picking my car up and let them know yet they kept ignoring me.
Looked good, smelled bleachy. Took a day or two but now I feel good ab... read more Looked good, smelled bleachy. Took a day or two but now I feel good about it.
ZERO expertise in Jaguar! Very low honesty level. I left the car for 3... read more ZERO expertise in Jaguar! Very low honesty level. I left the car for 3 hours and got back a diagnostic even autozone was able to do better. I had a;lready the obd2 reader in the car and knew the codes but I was looking at their expertise to find out more about the issue. They were unable to marginally perform as good as the folks waiting at autozone parking lot to change a bulb. After 3 hours they came back and recommended advanced investigation for 250$ when I asked what they'll do they said they'll check the ignition coils gas quality (???) and catalytic convertor ...all of which can be checked in about 30 minutes give or take. It is a shame that garages like these exist and they also have ratings they deserve nothing and they should pay us to visit them just to have a car in the parking lot! No, I didn't pay a dime as they were not worth one...
