Auto inspection service near Pasadena, TX

ENIOR CITIZEN RIP-OFF. They told us the car needed repair before it could get an auto inspection. Being Senior Citizens, we told them we could not afford to have the car repaired for two months and we would bring it back for inspection after that. The man said we still had to pay for the inspection that day - and we have never, never, had to pay for an inspection if our car needed repairs. But he assured us that we would not have to pay again, just this one time. However, when we took our car back two months later, as we told him, we were told we would have to pay a second time, that we should have had it repaired in 10 days. We reminded him of what we were told and he still insisted on a second payment. Lying for money is not acceptable, especially to Senior Citizens who have to carefully pay for anything.

The workers in there were so slow it took 3hours to fix brake caliper and brake caliper holder screw I was so mad the 1st to get there the last to get out!!!!!

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

Scammers! They are cutting corners and you don t know it! He quoted me a price to fix my catalytic converter. When the car was ready he claimed the O2 sensor was also bad and replaced it without calling first! (I still don t believe him because there is a different code for failing O2 sensors. He was just trying to get more money off me.) That added almosts another $200! He said he would do an oil change for free, but he put regular oil in it instead of the synthetic that I always use. I told them not to do anything else to my car. I took it to another place immediately to change the oil AGAIN. They told me the work had not been done properly and that they didn t replace the oil filter when they replaced the oil...that I need to take the car somewhere else to have the work cleaned up. (incorrect bolts and seals) Don t use these people if you want to actually get the work you are paying for!!!

The technician broke off my gas cap and preceded to tell me "it was damaged before I arrived." My gas cap was fully connected to my car before I arrived. He broke it and was rude and unprofessional. Horrible, horrible service! Is it unreasonable to expect your car to leave inspection in the same condition that it entered inspection? Do not get your car inspected here because when they damage your car they will not take responsibility!

Full service automotive repair and maintenance on Standard and High Performance vehicles. Friendly Service and Competitive Prices. ASE Certified.

At Key Auto Werks, we have taken all the steps to ensure the highest quality service for your import vehicle. Our shop is an Official Bosch Authorized Service Center, which means our quality must meet their highest standards (something not every shop can do)! We are also a recognized by the state as a Texas Emission Repair Service Center, meeting the strict regulations they require. As members of the ASA, ASE and TIAA, we are actively staying on top of every new automotive and industry trend. Also, all of our auto repairs come backed by a 12-month / unlimited mile warranty so you can be completely confident bring your vehicle to us. From brake checks to check engine light problems, to more advance problems, we’ve got you covered! We love what we do and our ASE Certified technicians take pride in each and every automotive repair we perform. We never want our customers to pay for unnecessary work; so we take great efforts to diagnose and repair only what is needed. We also stress the importance of regular vehicle maintenance to all of our customers. We know that keeping your car in tip-top shape will help reduce the need for more costly auto repairs down the road. Our philosophy is to treat our customers as we would want to be treated – with great service and fair pricing. Our team is here to help you every step of the way, so stop by or call us today.