Oil change service near Richmond, TX

I was never told that the tires were not balanced. Tires were mounted on the rims but never balanced. Not balancing the tires caused damage to the tires after I drove the RV on the highway . This caused an extremely harsh ride. Violet and heavy shaking. When I returned the RV to JV Houston Tires & Wheels I was informed they could not balance the wheels because they did not have the proper hubs for the tire balancing machine. I have attempted to have the tires balanced, at my expense to no avail. This has gone on for a year with no attempt to rectify the problem. Very hard person to deal with.

The short version is that car spa damaged my vehicle and have given me the run around for over a month without fixing it. I was a repeat customer who brought multiple cars there for years (probably spending a couple of thousand dollars all together). Never again. Long version: 1 month ago, on a Saturday, I came in for an oil change and general cleaning (inside and out). After the oil change but during the cleaning inside the car, an employee broke my rear view mirror off in such a way that it couldn't be reattached. The guy who broke the mirror was very apologetic and I wasn't particularly upset about that (accidents happen). What did bug me was waiting beside my car for 30 minutes until a manager (Juan) could look at the damage and take down my details. On the back of their copy of the receipt, I wrote down my name, number, make, model, VIN, etc and since it was the weekend, Juan promised to call me on Monday with a resolution. No one calls me on Monday. I wait until Thursday to call them and after 20 mins on hold am told that the part has been ordered and that they will call me when it comes in. No one calls me the following week. I call on Friday and after a lot of hold time, I am told that the wrong part arrived, had to be returned and the correct one ordered. I will be called when it arrives. No one calls me the following week. I show up in person on Sunday and talk to Juan (who doesn't remember me of course). I describe the repeated calls, the repeated runaround and how after three weeks, this just needs to be made right. He promises, to my face, to make amends and take care of me and fix my mirror. I am clear that I will wait 1 week and if it is not resolved by then, I start posting my experience online. That was 9 days ago. Car Spa, your staff lie to your customers, repeatedly, on the phone and in person and it reflects very poorly on your company as a whole. It must be obvious by now to anyone reading this that they never o

Read Reviews Drive with Pride has been serving customers since last 16 years providing *Luxury Used Cars in Houston, TX*. We have successfully developed our business bringing you all esteem cars after market and pre owned vehicles which are affordable in price and low mileage. We do a full thorough audit inspection using ASE certified technicians and make it compatible to your next journey. Any brand you need from Used BMW to Mercedes Benz, Jeep, Lexus, Porsche, Infiniti, Land Rover and Ford all you can have - come over and visit our physical premise over 250+ vehicles or visit our YouTube channel were we have finer details video available for each car with high resolution photographs from all internal and external angles. Feel free to chat also with our real representative we look forward to serve you the best. Drive with Pride 9731 South West Freeway Houston TX 77074 800-844-9959 Hours of Operation: Mon-Sat : 9:00 - 20:00 Sunday: Closed www.drivewithpride.net

One Call - We Do It ALL! All makes and models serviced with a smile! Family owned and operated FULL SERVICE Auto Repair Facility that is open 7 days a week to accomodate YOUR schedule. FREE TOWING!