Oil change service near The Colony, TX

There were a few problems in getting the job completed this time, which has not happen in the past. However, the car is running fine at this time.

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Yesterday I went and had my oil changed at 78 Quick Lube Farmersville TX. There was a truck in the bay in front of me and they said it would be about 5 minutes and they would be finished with it. It took the 45 minutes to change the oil in my car. When I went up to pay they explained the charges. So much for the oil change and extra for the extra oil. I questioned them and told them my car took 4 qts but I didn't know the exact amount. The owner walked up and was very cocky and argumentative. Stating that is what they system showed. I paid and drove home, got the book out and it says my car takes 4.75 qts of oil. I called 78 Quick lube and the manager answered the phone. I explained to him what had happened and he said "did you check the dipstick?" "It isn't overfull" When I argued with him that I didn't need to check the dipstick because my book said 4.75 qts. of oil he put the owner on the phone. He said the same thing "did you check the dipstick" I told him I didn't know which dipstick down there checked the dipstick but they didn't know how to read one because it has to be overfull because my car only takes 4.75 qts. and they put 5.5 qts. of oil in it. I then hung up on him because all he wanted to do was tell me not to yell and that i was wrong. My dad checked the dipstick and low and behold it was overfull. He called down to 78 Quick Lube and the owner got on the phone and admitted to putting to much oil in my car. He stated if I would bring it back down there they would drain the oil and fix it and refund my money. I took it back down there fully expecting the owner to be there but he had just left as I was pulling in.There again that told me how much my business meant to him. They drained "some" of the oil out and started to refill it. I told them i would feel much better if they would drain all of the oil out and refill it so I would know exactly how much oil was in my car. They told me the dipstick doesn't lie. Well it does because at first it

I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken

LoweTech was the first place I took my car in Arlington in January 2015 and they completed the job. They are closed all weekend, which caused me to be without a car longer than expected, but that's understandable and I knew that going in. Just expect it. I've personally only met 2 of the brothers. One, a larger gentleman with a little longer hair, has his good days and bad days it seems. He certainly has some customer service skills. The thinner, somewhat older looking brother (who did the work on my car) acted as if I was a burden by being there. The price was fair, but when I asked questions about the work to be done the issue with the vehicle was not really explained, and any questions I had were responded to with one two word answers. I don't feel they did it intentionally, however I left without a full understanding of why the damage had occurred, what could be done to prevent it, or how to tell if any other issues were present. They seemed honest, and it was affordable. However, I don't think they have very good human relations skills, and I would have loved to have known what exactly was wrong with my car and how it occurred. Short of being rude myself, I did everything I could to pull it out of them. Recently, the owners posted a response to this review on another reviewing site. The response not only refuted what I said, but never addressed me directly to rectify the situation. This response illustrates what I experienced at the shop. I would have been receptive to a direct response and would have likely amended my review, as I believe in second chances. Where they are located is loaded with mechanics (just down the street is a much better shop - see my other reviews) so you would think they would try to do something to set themselves apart from the places around them by offering a more customer friendly experience.

Best way to maintain your BMW in all of DFW! DFW Bimmer is easy to get to from anywhere in the metroplex. Jesse makes time to see your vehicle the same day that you call. He is friendly and honest and gets the job done right! Albert is welcoming to all of their customers. They communicate the necessary repairs and give options to suit your budget. The work is done well and done professionally and always in a timely manner. I will be taking our BMWs here for all required service. Highly recommend!! Carolyn Taluja

City Garage is not just an auto repair shop. We aren’t just about getting an oil change, or brake repair, or transmission repair. At City Garage, we are about our customers. We are about DFW. We started in 1993 with a single location in Plano and today we serve 14 locations throughout the Metroplex. And we are not a chain; every single location is locally owned and operated. We grew from that one auto repair shop in Plano into what we are today because we don’t just work on cars, we work for you, our customer. Our goal for each customer that walks through our doors is to provide the very best service and customer care we can so that when you leave, you are happy with your experience. Whether you are in for a routine oil change or something much more complex like transmission repair, we will give you the attention and professional service we have come to be known for. Our ASE certified mechanics are here to make your auto repair a hassle free experience and we will never pressure you to get work done you don’t need or want. That’s just part of the impeccable ethics we demand from all of our employees. We are here to fix your problem and get you back on the road, not sell you services you don’t need. You can be sure your repairs are done right when you come to City Garage. Every one of our locations is a AAA Texas Approved Auto Repair facility, a designation that is hard to achieve and even harder to keep. Customer service is not the only thing we pride ourselves in, we make sure we get the job done right. Whether you need brake repair or a complete engine overhaul, or anything in between, come on in to City Garage and let us take care of you and your car. Let us earn your auto repair business.