Even though this is a Truck and Trailer Repair Company, Justin will ta... read more Even though this is a Truck and Trailer Repair Company, Justin will take on even the smallest of requests. We have taken him several parts from a bike cart (made with different types of metal) over the years and he welds them and has rebuilt them so that they can better fit our needs. He understands exactly what my needs are without even having the bike cart there to show him. And he is fast. He usually has my things done by the next day. The quality of his work is excellent. On October 26th I came in to pick up a project and coincidentally needed a leg of of a late 1800's wood burning stove welded. It had broken in half. Justin welded it for me in about 5 minutes. And he did it without ruining the design that had been carved into it when it was made over 100 years ago. Justin is very pleasant and professional too. I highly recommend him.
We recently experienced insufficient power with the standard batteries... read more We recently experienced insufficient power with the standard batteries received with our toy hauler. My husband called Straightline RV and talked to the owner Kyle about the problem. Kyle recommended a better option and was able to reconfigure the battery compartment on our trailer to accommodate the new batteries. We now have sufficient power for our entire vacation! The service was very professional and there was no pressure.
** We will give no star on the rating if we can but we have to select ... read more ** We will give no star on the rating if we can but we have to select at least a star :-{ ** We have an absolute horrible encountering dealing with Pappy's RV Rentals as we have experienced some crappy customer service from Bruce and Misty: 1) Calls to Bruce regarding functionality of the RV such as the generator during our trip were never returned despite leaving voicemails. 2) Generator was not functioning during the last 1 1/2 days of our trip, we were told that a button or switch on the generator itself fell off. The generator was behind a couple of panels on the side. We had no idea where it was or attempted to fix it ourselves. However, Misty was accusing us of tempering with it. She questioned us on how the button or switch fell off or has gone missing. I don't think popping loose by itself is a possibility in Misty's mind. 3) Despite our best effort to clean the RV before we returned back to them, we were charged extra $75 for the cleaning fee on top of the $125 we've already paid and charged. When questioning about the extra $75, we were told that the RV was returned in an extra filthy condition, "the worst condition I have ever seen!" in Misty's word. However, during my conversation with Bruce, he only told me that the carpet in the living area was in pristine condition and that it was dirty when we returned it. Luckily, we took pictures of the RV and one of them was actually on the carpet. We sent the picture in via email to dispute the charges and we did not hear back from anyone. I've placed a call and talked to Misty about the extra cleaning charges and she was just horrible. We will not ever rent another RV from this place again. Absolutely NOT, not even it's free.
