!IF YOU ARE A YOUNG WOMAN DO NOT GO HERE, THE OWNER WILL OVER CHARGE Y... read more !IF YOU ARE A YOUNG WOMAN DO NOT GO HERE, THE OWNER WILL OVER CHARGE YOU, DEGRADE YOU AND HUMILIATE YOU!! HE WILL THEN ASK IF YOURE “DADDY CAN PAY THE OUTRAGEOUS AMOUNT OF STUFF THEY DID TO YOUR CAR WITHOUT PERMISSION SINCE YOU REFUSED AND NEVER AGREED. I was at this shop yesterday for a simple smoke test to find out what was wrong with my car, we agreed on a smoke test only, I left my car for a few hours to get a call back that the owner of the shop “went ahead “ and fixed a bunch of stuff we didn’t even go over, he then continued to go in about how I had to pay for the gas because he DROVE MY CAR TO GET PARTS I DIDNT APPROVE OR EVEN AWARE I NEEDED. He was very unprofessional and when I said we didn’t agree on that and why he didn’t call me he said that he did it out of his goodwill just to fix it and I had to pay the bill I had no idea of, a simple 100$ smoke test went up too over 600-700$ in labor and repairs. He then degraded me and humiliated me by shoving his finger in my face and telling me I am not speak until he does. This is an old man talking to a 25 years old woman, he swore and stated that he never wants to see me or my “fucking car “ agian. I had to have my dad come in and help me due to the disrespect and this man making me cry and feeling cornered and helpless. IF MY DAD WOULDNT HAVE COME IN THIS MAN WOULD HAVE TOOK ADVANTAGE OF ME TO THE POINT I WAS SO CLOSE TO CALLING THE COPS. This man then told me to step out of the room so him and my dad could talk even though I was the paying customer , he degraded me and made me feel like as a woman I had no power, and I needed my “dad” and at that point no 25 year old woman should have to call her dad crying over a man degrading and humiliating and “shhsing “ his grown daughter over trying to figure out a payment plan. He agrees to 300$ all I had at the time and I said that’s fine but I will be letting other young woman know that you take advantage and he continued to say “I will just raise the price agian” I honestly do t know why I didn’t call the cops on this disgusting crook This man is a terrible man and if you’re reading this review I hope you know I will be getting other people to leave reviews. You should not be in business and you need some mental help on top of that, you are a disgusting human being.
These guys are great! Sam and his crew are friendly and honest. Kapps ... read more These guys are great! Sam and his crew are friendly and honest. Kapps has been servicing my vehicles for years.. They consistently diagnose and repair problems efficiently and always at a fraction of dealership pricing. From routine maintenance to complete overhaul, I would trust Kapps to get the job done right. Highly recommended!! Larry K. Highland, UT
Sam is awesome to work with. He has done all of the major services or... read more Sam is awesome to work with. He has done all of the major services or repairs on my Audi A6. They always seem to be able to get me in on short notice and complete the work on time or ahead of schedule. I have had no issues with any of the repairs or maintenance services they have provided. True story: They replaced my brakes with some after market brakes that were supposed to be awesome. However, after a week or so the brakes started to squeal. I called Sam and told him the problem. His response was, "bring the car in immediately and we'll swap out the brakes for OEM brakes. We can't have you driving your Audi with squeaky brakes." I took the car in, they swapped out the brakes the same day and didn't charge me a dime. Awesome customer service. I recently was in the market to purchase another Audi and before doing so had Sam check it out to see if there were any major problems. In 5 minutes he was able to let me know that the previous owner hadn't run synthetic oil and that a gasket was leaking. He saved me from buying a "problem" car. Oh, and he didn't charge me anything for it. These guys know European cars and treat their clients very well. They are much cheaper than the dealership and an absolute pleasure to do business with. Their new shop in Pleasant Grove is much nicer and easier to find. David P Highland UT
