Oil change service near Bedford, VA

got state inspection done less than a year ago. at that time they told me that rare breaks need to be replaced and front are OK for now. in less than a year my front breaks began to wear out and now the damage is pretty severe. I went to another auto repair shop and they told me that I will have to have my rotors, break pads as well as calipers changed. it's now costing me $500. I wish monro muffler had advised me to have my front break pads changed when they did my inspection. perhaps they under estimated things. the owner of the shop, Chris is funny, rather very wierd guy. cracks lots of silly jokes with customers and tries to act smart. I think this is an unprofessional attitude of his because it makes him look non-serious about the customers problems.

The nice young lady asked what type of oil changes I wanted and I chose the 19.99 special. When it came time to pay, it was over 30 dollars. I asked why and the grease monkey told me it was because my car used six 1/2 quarts of oil. I said I didnt know there was a limit and he said we charge 5 dollars for each quart over 5. I said If I had known that I would have not had the work done. He became quiet and I said so customer service doesn't matter here and he said I am not going to belabor the point. I should be glad I dont drive a porche. In other words he was not going to argue with me. I would be happy to drive a porche but I am not happy about bad customer service at a oil change shop. The correct thing to do would have been to give me a discount or offer an apology. I got neither. With that said, I will not return to this shop and will make sure I tell everyone I know not to visit there either.

I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.