Lube Center 3 located at 2919 Williamson Road in Roanoke, VA services vehicles for Oil Change and Lube. Call (540) 366-0689 to book an appointment or to hear more about the services of Lube Center 3.

Lube Center 3 Reviews

1
Oil Change
August 31, 2012 | John | Visited, over a year
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The nice young lady asked what type of oil changes I wanted and I chose the 19.99 special.  When it came time to pay, it was over 30 dollars.  I asked why and the grease monkey told me it was because my car used six 1/2 quarts of oil.  I said I didnt know there was a limit and he said we charge 5 dollars for each quart over 5.  I said If I had known that I would have not had the work done.  He became quiet and I said so customer service doesn't matter here and he said I am not going to belabor the point.  I should be glad I dont drive a porche.  In other words he was not going to argue with me.  I would be happy to drive a porche but I am not happy about bad customer service at a oil change shop.  The correct thing to do would have been to give me a discount or offer an apology.  I got neither.  With that said, I will not return to this shop and will make sure I tell everyone I know not to visit there either. 
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The nice young lady asked what type of oil changes I wanted and I chose the 19.99 special. When it came time to pay, it was over 30 dollars. I asked why and the grease monkey told me it was because my car used six 1/2 quarts of oil. I said I didnt know there was a limit and he said we charge 5 dollars for each quart over 5. I said If I had known that I would have not had the work done. He became quiet and I said so customer service doesn't matter here and he said I am not going to belabor the point. I should be glad I dont drive a porche. In other words he was not going to argue with me. I would be happy to drive a porche but I am not happy about bad customer service at a oil change shop. The correct thing to do would have been to give me a discount or offer an apology. I got neither. With that said, I will not return to this shop and will make sure I tell everyone I know not to visit there either.