On February 3rd 2016, I went to Burrels Automotive in Dahlgren, VA wit... read more On February 3rd 2016, I went to Burrels Automotive in Dahlgren, VA with brand new parts stated above purchased. They in return said they would just charge labor. So as I went with all new parts, (Brake pads, rotors, and calipers for both sides) The technician did the entire side on the passenger side, and proceeded to do the drivers side, but did the rotors, and brake pads, and put the old caliper back on new equipment which gave the same noise with new pads that were eaten on the inner side of the caliper, but according to the, ""MASTER TECHNICIAN"" was able to save it?! Why save it when you had a new one in the trunk, and was instructed to put all new equipment on the car?!
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.
I can't say enough about how good these folks were to us. We broke dow... read more I can't say enough about how good these folks were to us. We broke down in Washington D.C. during the height of rush hour, directly in front of the White House! Towed to the nearest shop in the neighborhood we were staying at, and they are great. The problem with the vehicle was complicated and difficult. They dealt with it, showing professionalism and tact, despite it taken a week and a half to resolve! (all due to older model vehicle, etc) As each item came up, they communicated well and helped us understand. Even a week after we had picked it up and returned home, the service manager called to make sure all was working out! Never have we had a shop do that before! Excellent service, and attitudes in the face of a series of frustrating automotive issues! Would recommend them to anyone in the area! Thanks everyone.
