Auto inspection service near Fredericksburg, VA

I have taken my 02 Passat to them a couple of times for repairs and have received good service both over the phone and in person. The repairs I had done were done professionally and I was always happy with the work. Most recently I had to have them remove the factory stereo so I could remove sub woofer wires, as I was trading it in, and Charlie came out and took care of it for me at no cost. I understand that with the right tools it is an easy task but he still came out and did it with a smile on his face. If I find myself with another VW or any of the German cars I will definitely take it back to them as needed.

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA

Took my truck their, was told id need a new wheel bearing, spindle, and hub. I told them if a stock one would fit I would take it just to get home (I have a dynatrack front end) I was informed the stock wouldn't fit, so I assumed I wouldn't be paying for any parts since they told me "you need to bring us the parts you want". When my bud went up to do the work himself, they charged $300 for the stock parts I was told wouldn't work!! Why did they order parts that didn't fit!! I shouldn't have to pay because they're to incompetent to do a little research before spending $300 of my money!! I have never been so dissatisfied with the customer service as I was with Newburg service center. I know every story is different, but this is typical of a garage taking advantage of an put of town customer who is already in enough of a pickle.

I've been going to this shop for more than 20 years. Very trustworthy and competent. I recommend to anyone needing auto service.