Infiniti service near Newport News, VA

STAY AWAY!!!! Was going to get brakes done but he offered to install brakes from a totally different make and model that "should work fine" Wanted money up front and there is no way those parts would fit or even bolt up to the car.

Best service and best pricing around. Beat the competition price and provided a++++ service.

I took my older vehicle here for a tune up. The front counter person made me uncomfortable from the start by being so promising of how well they will perform the job, as he stated the price. Normally, mechanics would like to take a look first. I was aware of a humming noise coming from the air filter section of the engine, but thought it would be corrected during the tune up. Once I was given a job status call with recommended services, the noise was not mentioned. But at pick up time, the counter person brings up the noise and a quick fix deal if I bring it back. (Half Labor Charge). I took it back. At pick up, he charged $125.00 for 1 hour labor which would be $250.00 an hour. I just paid! Over the next 2 days, the engine was stalling, riving up on it's own and not idling properly, so I took it back. Automatically, he started talking of more charges. When I mentioned the overpayment I had already paid, he stated that I'm the one who agreed to pay it. I still have to get their work corrected.

Carl had my vehicle for over a year. I paid up front $2500 back in February 2016. I contacted Carl several times over the course of a year and each time there were several excuses as to why the vehicle had still not been repaired. After taking him to court and several non kept promises to return either my vehicle or the money that I paid up front we have now reached the two year anniversary since I handed over possession of my vehicle. The court sentenced Mr. Carl to return my funds back as well as the car back in July 2017 and he has avoided all phones calls since this date. This has been the worst experience and I would NEVER recommend this shop. PLEASE GO ON YELP FOR TWO RECENTLY POSTED REVIEWS WITH THE SAME TERRIBLE EXPERIENCE!!!!!

The fat guy is a liar. Work was supposed to be done took somewhere else and they say it wasn't done. He likes to be paid under the table so no one knows claiming he's cutting a deal.

Very honest and dependable. Thank you Doug!

I've been a regular customer for fuel purchases for many years. For State vehicle inspections I've used someone else for over twenty years, but the owner retired so I decided to try Skymart (formerly known as Raceco). First I checked to see If I could find reviews and this site is one of a few I found. The BBB site gives it and F, they did not return a call to the BBB whenit inquired about a complaint. Several, actually the majority of the reviews/ratings were very poor/low, however there are also some very positive reviews and ratings. I and noticed that many of the poor reviews seemed to involve the service manager and communication. Feeling kind of lazy and not wanting to search to hard for an Inspection Station I decided to use Skymart with caution. First I called and spoke to a the service manager, I confirmed that they were doing inspections and that I would arrive well before their 4pm cut off. I also checked to see how busy and was told they should be able to get me done pretty quickly. When I arrived I parked first and went inside to meet the manager. I asked if she was the person i had spoken with about inspections and she said she was. She told me there was one car ahead of me. She had me fill out a form and in about 20 minutes or so the mechanic came into the waiting room to collect my form. We spoke briefly about my vehicle. He told me the inspection would take about 30 minutes and then he went out and pulled my truck in. About 30 minutes later I was leaving. The service was very good. I did observe that the manager has a very abrupt way of answering questions and responding to customers. I would say that in my case establishing good communication with her and the mechanic was key to a happy conclusion. I gave them 4 out of 5 stars because there was no warm and fussy from the manager, more of a take it or leave it attitude. I can see why there are so many low ratings.

Shore Drive Auto World is located at 5657 Shore Drive in Virginia Beach, VA. We are at the corner of Diamond Springs Rd and Shore Drive, directly across from the Little Creek Naval Amphibious Base. With over 70 years of sales experience, the staff of Shore Drive Auto World specializes in YOU, the customer. Our finance department has over 20 lenders ranging from credit union financing to programs for the credit challenged. Either way, our staff will place you in a vehicle that is perfect for your auto needs as well as your budget. Being family owned, Shore Drive Auto World boasts a special understanding of customer service. Every vehicle sold comes with a CAR FAX report, a warranty and a sales professional to answer any questions you may have in the future. In fact, Customer Service is so important to us that our motto is “If we don’t take care of our customers, someone else will”. Our professional sales team aims to take care of your needs for life. So come on down to Shore Drive Auto World and experience the evolution of auto sales.

Since 2009, we have been offering Hampton Roads the best in car and marine audio, video, security and other mobile electronics. We strive to carry only quality products including Pioneer, Phoenix Gold, Compustar, Encore, Stinger, Hybrid Audio and many more. We also strive to offer the best in installation, troubleshooting customer support. Installers are MECP certified. Sales staff has over 20 years of experience and knowledge of not only the products but vehicles we work on. We offer quality products at a great price as well as outstanding installation and customer service.