Mechanic Advisor

Towing Service in Newport News

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Auto Reviews in the Newport News Area

  • ZachariahreviewedJB's Auto Service

    Had read from others that this was a fairm and honest place to take my... read more Had read from others that this was a fairm and honest place to take my vehicle for a yearly inspection, so I set an appointment.... Of course, since my vehicle is fairly old, I get rejected. When I asked for some clarification of why I was failed, I got very little cooperation from the man at the front desk, who listfully blasted off a quote of $920 parts & labor. I was SHOCKED, and requested the return of my keys, as I could not afford such a stiff price to get an Inspection Sticker, which was supposed to cost around $15 - $20. I asked for a printout of the parts and services quoted, and was met with this, "We don't do printouts, but there will be a list on your receipt. I thought they were required by law to provide a list of all parts and services suggested, but I guess I was wrong. In any case, there was a listing of problems on my receitp, but they were extremely vague. Just read: Front headlight fixture cloudy. Front Brakes not at spec. Front headlights failed. Rear brakes not to spec. Leek on rear parking brakes.,and nothing more. So, I deciphered as best as I could, and replaced the rear brakes, not being able to find anything wrong with the front brakes. I could find no leek, nor residue in the rear of the car. I replaced the two signal bulbs in the front light assembly, and Used some Turtle Wax, and sand paper to clean up the light covers, which were actually a bit filmy. I figured out how to adjust the headlights, and straightened them as best as I could with just a Level, a socket wrench set, and a Tape Measure. Next, I will return for a reinspection, fingers crossed. My lowered rating is mainly because I felt that the eldery gentleman at the front desk was somewhat rude to me, and very unhelpful, providing purposely generalized answers to my iquiries about my vehicle. Also because I was denied an itemized breakdown of a LARGE amount of work they intended to charge me for. I will see what happens when I go back for the reinspection, but for now, I am not thrilled!!

  • I needed a bumper for my vehicle and called a couple of places to see ... read more I needed a bumper for my vehicle and called a couple of places to see how fast it could be done. Unfortunately, I ended up using General Auto Maintenace after the owner, Mr. Lee, quoted me a price. When I got the vehicle back he jacked the price for the difficulty of getting the pumber as he said. I took the vehicle back to the shop because the bumper was loose and making noises on the highway and to my surprise he refused to honor the warrant on his work. He told me that you need a new bumper because you asked me to put the cheap one, which never happened. He is lying to his customer and I don't know how he stays in business. The receipt he gave me shows that the business can not be legit. Please, stay away and save your money.

  • athenareviewedFair's Auto Repair

    Jerry was very professional and kind. He understands people need their... read more Jerry was very professional and kind. He understands people need their cars and completes work promptly. Fair price. I heard him on phone calling around to 3 places before getting the best price on parts.

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