Thorntons Auto Repair Logo

Thorntons Auto Repair

1.0(3)

·

8:00 AM - 5:00 PM

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(757) 595-1256Direct Call
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11240 Jefferson Ave, Newport News, VA 23601 Get Directions

About us

Services offered

Oil Change,

Towing Service,

AC and Heating Repair,

Makes this shop works with

Buick,

Chevrolet,

Dodge,

Business hours

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Payment options

Meet the Technician

Owner

Photos and videos

Reviews

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Overall rating

1.0

Overall rating based on 3 reviews

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3 reviews for Thorntons Auto Repair

Anonymous

·

August 25, 2016 at 3:55 PM

Engine installation

This repair shop not only targeted me as a woman, they targeted me as a military black woman. They fraudulently charged me for repairs not rendered and used intimidation tactics to keep my vehicle. I had to call the police to deal with the belligerent owner who was also very belligerent towards the police. Additionally, they kept my car and refused my payment method because they were upset that I questioned all of the charges. They had my vehicle for more than 6 weeks, with no calls for updates. They stated that they didn't have my number. The tried to add a $400 charge after they said my car was ready for pickup and I had to bring my significant other to the shop to investigate and found out that what they were trying to charge me was not needed and provided them training and the part so that they car can be repaired. Finally, due to me questioning them and they belittling me they decided to increase the cost by $200 just because.

Anonymous

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March 3, 2012 at 9:57 AM

Towing & Auto Repair

Thorntons Auto Repair is a predatory towing company that targets active military, military dependents and students at CNU. Unprofessional, intimidating come to mind. www.thorntonsautorepair.com says it all

Anonymous

·

October 3, 2011 at 12:47 PM

Service Provided

Do not go here! They are dishonest, liars, crooks and rude about it to boot! They will lie about what's wrong with your car and take every cent. They towed my car and charged me a whopping $332.